Fiber Jack product info (GFLT100)
This Google Fiber Fiber Jack Product Information Guide contains important safety, recycling, warranty, and license information about the Fiber Jack model GFLT100. Learn about how your Fiber Jack works.
Please read these instructions before using your Fiber Jack. We do not want you to get hurt or your Fiber Jack to get damaged.
- Do not use your Fiber Jack near water. If you need to clean it, do not use a wet towel. Keep your Fiber Jack dry.
- Do not place your Fiber Jack near any heat sources, such as hot appliances like heaters and radiators, other electronics like computers and stereos, or inside your fireplace. Your Fiber Jack is cool, and you should help it to stay that way.
- The Fiber Jack is for indoor use only. Please do not try to use it outside.
- Only plug in cables and accessories specified and as directed by Google Fiber.
- Protect your Fiber Jack's power cord by allowing it to loosely rest between the device and the power outlet. Do not stretch it or compress it between objects.
- Do not try to open, modify, or repair your Fiber Jack. This could cause electric shock or injury to you. Any customer modification not expressly approved by Google voids your authority to operate the equipment and will void your device warranty. If you think something is wrong with your Fiber Jack, please contact Google Fiber customer support.
- If your Fiber Jack gets wet, its power cord appears damaged, or it is generally not operating properly, please contact Google Fiber customer support.
- The Fiber Jack does not have an on/off switch. If you want to turn it off, unplug it from the power supply (if included) and unplug the Ethernet cable.
- Handle your Fiber Jack with care. Do not drop or shake your Fiber Jack.
- It is expected that your Fiber Jack will get warm, but it needs ventilation to continue to function properly. Do not block the vents. Your Fiber Jack may bring cool air in from the bottom and push warm air out the top. It is important that the Fiber Jack is placed on a unobstructed, solid surface. Do not place the Fiber Jack on a soft surface, such as a carpeted floor, which may block the airflow.
- This product and all interconnected equipment must be installed indoors within the same building, including the associated LAN connections as defined by Environment A of the IEEE 802.af Standard.
Failure to follow these safety instructions could result in fire, electric shock, or other injury or damage to the Fiber Jack or your property.
Do not attempt to open or modify the Fiber Jack. If you do so, you run the risk of electric shock or injury. There are no user-serviceable parts inside the Fiber Jack.
To reduce the risk of fire or electric shock, do not expose Fiber Jack to the outdoors, liquid, moisture, excessive heat, or fire.
Please use the supplied adapter to power the GFLT100.
The Fiber Jack packaging may include plastic bags and tie-wraps. Please dispose of these properly and keep them out of reach of children, as they could present a choking hazard. Keep the Fiber Jack, its cords, and its accessories out of the reach of small children.
Regulatory compliance information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B Digital Device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, (650) 253-0000, declares that the GFLT100 complies with parts 2 and 15 of the FCC rules as a Class B digital device.
Changes or modifications not expressly approved by Google Inc. could void the user's authority to operate the equipment.
Google clean and green
If your Fiber Jack needs to be replaced or returned to Google, please do not dispose of your Fiber Jack in the trash. Please contact Google Fiber customer support for details about how to return it for proper disposal.
Google Fiber property
The Fiber Jack is Google Fiber’s property. Loss or damage may obligate you to pay Google Fiber the replacement cost of the device. Please see the Pricing and Fee Schedule for information about replacement cost and what to do with this device should you choose to cancel service.
Fiber Jack Limited Warranty
Refer to the Google Fiber Device Limited Warranty.
Google Fiber contact information
Google Fiber Customer Support
1600 Amphitheatre Parkway
Mountain View, CA 94043
Phone: (866) 777-7550
Fax: (512) 558-7577
Our contact page also provides ways for you to reach us by chat or email.
Denise is a Google Fiber expert and author of this help page. Help her improve this article by leaving feedback below.