Return a GFiber device

If you cancel your service, change your plan, or move to an area that is not yet eligible for GFiber internet yet, you’ll have 60 days to return your devices. You can do this by bringing the equipment to:

• A FedEx Office store (free; no packaging required).
• An authorized FedEx Drop Box location (you pay for supplies; packaging required).
• Your local GFiber Space (free; no packaging required).

You can find more information below about each of these options.

Return GFiber devices to a FedEx Office Store:

Shipping, packaging, and labeling are free of charge if you choose to return your devices by using a QR Code at a FedEx Office Store.

Follow the steps below to return your equipment to a FedEx Office store:

1. Request a Return Material Authorization (RMA) QR Code.

• Visit the GFiber Returns QR Code Portal.
• Fill in your information (name, email, address, and phone number), ensuring that it matches what’s on your GFiber account.
• You should receive an email that contains your QR Code within five minutes.

2. Bring your device(s) to a FedEx Office store — no box required. 

• Bring the device(s) you’re returning to any FedEx Office store. To find your nearest location, check out the FedEx Office store locator.

3. Show your QR code to the store associate.

• Show the return QR code on your mobile device or paper (if printed) to an associate at the FedEx Office store. They’ll scan the QR code, then pack and ship your return back to GFiber.

4. Keep an eye out for your return confirmation email.

• You’ll receive an email confirmation from GFiber once your return has been processed.

Return equipment by self-shipping:

While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location if you choose to self-ship.

Follow the steps below to return your devices by self-shipping:

1. Request a Return Material Authorization (RMA) shipping label.

• Visit the GFiber Returns Shipping Label Portal.
• Fill in your information (name, email, address, and phone number), ensuring that it matches what’s on your GFiber account.
• If you can, please include the device’s serial number on the form as well. If you can’t locate the serial number, no worries — you can still request a shipping label.
• You should receive an email with your shipping label attached within five minutes (you’ll have the option to print it while on the portal site).

2. Box your device and attach the printed shipping label to the box.

• Bring the packaged device(s) you’re returning to any authorized FedEx Drop Box location. If you don’t have packaging, you should be able to purchase what you need at a local FedEx store — to find the store closest to you, check out the FedEx store locator.
• If you don’t have a printer, that’s no problem — just bring the packaged device(s) to any FedEx Office store along with the email that contains your shipping label and FedEx will print it for you. 

3. Give a store associate your packaged and labeled return(s).

• They’ll accept the packaged and labeled return and ship it back to GFiber for you. 

4. Keep an eye out for your return confirmation email.

• You will receive an email confirmation from GFiber once your return has been processed.

Return your equipment to a GFiber Space:

If you live near a GFiber Space, you can drop in and return or exchange your equipment anytime during business hours:

1. Bring your device(s) to a GFiber Space — no box required.

• Bring the device(s) you’re returning to any GFiber Space. To find your nearest location, choose the city/state that corresponds with your address (see the dropdown menus below for more details).

2. Give the devices to the GFiber Space team member.

3. Keep an eye out for your return confirmation email.

• You’ll receive an email confirmation from GFiber once your return has been processed.

If there is no GFiber Space in your area and you need to return your GFiber devices, you can return them to us by bringing a QR code to a local FedEx Office store or by self-shipping – (find more details about how to return a GFiber device here).

Kansas City, KS/MO

GFiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Hours of operation:

Monday through Saturday: 11:00 am to 7:00 pm CT
Sunday: 12:00 pm to 6:00 pm

Directions & parking:

The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Orange County, CA

GFiber Space, The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Hours of operation:

Monday - Saturday: 10:00 am to 7:00 pm PT
Sun: Closed

Parking:

Parking is free in the GFiber Space parking lot.

San Antonio, TX

GFiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Hours of operation:

Monday through Thursday: 11:00 am to 8:00 pm
Friday through Saturday: 11:00 am to 9:00 pm
Sunday: 12:00 pm to 6:00 pm

Directions & parking:

The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.

Triangle (Raleigh-Durham), NC

GFiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Hours of operation:

Monday - Saturday: 11:00 am to 7:00 pm ET
Sunday: 12:00 pm to 7:00 pm

Directions & parking:

The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. Parking garage available off Creedmoor Dr., after entering the mall proceed straight past J. Crew.

Although our equipment is hazardous-substance free, GFiber takes full responsibility for safely recycling/disposing of equipment we produce.