If you move away from an area serviced by Google Fiber, downgrade or cancel your service for any reason, you can return your unneeded devices by dropping them off at your local Fiber Space, if you have one, or by mail at no cost.
How to return Google Fiber devices by mail:
- If you've made a plan change or cancelation and need to return Google Fiber device(s), you'll need to package your equipment and return it to us. Within 72 hours of making a plan change or cancelation taking effect, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label.
- Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Google Fiber devices before returning them.
- Use existing packaging material (such as material from the original boxes and bubble wrap, if you still have it) to protect against damage during shipment.
- If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
- Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
- Print the return label, attach it to your package and request a free USPS package pickup
- Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
- Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
- If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
How to return Google Fiber devices to a Google Fiber Space:
You can visit a Google Fiber Space any time it's open; you don't need an appointment. Select the location nearest you:
Atlanta
Austin
Charlotte
Huntsville
Kansas City, KS/MO
Nashville
Orange County
Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 - Thanksgiving Holiday
Saturday, December 24 - Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Provo
Salt Lake City
San Antonio
Google Fiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216
Directions & Parking information:
The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.
Operating Hours:
Mon – Thurs 11am – 8pm
Fri – Sat 11am – 9pm
Sunday 12pm – 6pm
If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.
The Triangle (Raleigh–Durham)
Google Fiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612
Directions & Parking information:
The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. The parking garage is available off Creedmoor Dr. After entering the mall, proceed straight past J. Crew.
Operating Hours:
Mon – Sat 11am – 7pm
Sunday 12pm – 7pm
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 - Thanksgiving Holiday
Saturday, December 24 - Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.
West Des Moines, IA
Google Fiber Space - Valley Junction
329 5th Street, Suite 100
West Des Moines, Iowa 50265
Hours of operation:
Mon – Fri 9am – 5pm
Saturday – Sunday closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 - Thanksgiving Holiday
Saturday, December 24 - Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
If you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.