Return a Fiber device

If you move away from an area serviced by Google Fiber, downgrade or cancel your service for any reason, you can return your unneeded devices by mail at no cost, or drop them off at your nearest Fiber Space if there is one located in your area.

Although our equipment is hazardous-substance free, Google Fiber takes full responsibility for safely recycling/disposing of equipment we produce.

Return devices by mail

Please give us a call at (866) 777-7550 and a Fiber team member will begin the process of providing you with a return label. After speaking with a team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label. You'll need to package your device(s) and return them to us using a prepaid return label.

Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Fiber devices, Google Wifi or NVIDIA SHIELD TV before returning them.

Please use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once the device(s) are packaged, you can then either:

Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
Print the return label, attach it to your package and request a free USPS package pickup
Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you

NOTE: You'll be responsible for any packaging supplies or services purchased at a FedEx location. You have 25 days to return your devices.

Return devices to a Fiber Space

You can visit a Fiber Space any time it's open; you don't need an appointment. Select the location nearest you:

Atlanta

Google Fiber Space
650 North Ave. NE #S205
Atlanta, GA 30308

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Fiber Space locations will be closed for the following holidays in 2019:

Tuesday, January 1 - New Year's Day
Monday, January 21 - Martin Luther King Jr. Day
Monday, February 18 - Presidents' Day
Monday, May 27 - Memorial Day
Thursday, July 4 - Independence Day
Friday, July 5 - Independence Day Holiday
Monday, September 2 - Labor Day
Thursday, November 28 - Thanksgiving Day
Friday, November 29 - Thanksgiving Holiday
Tuesday, December 24 - Christmas Holiday
Wednesday, December 25 - Christmas Day
Tuesday, December 31 - New Year's Eve

Austin

Google Fiber Space
201 Colorado Street
Austin, Texas 78701

Parking information:
In addition to public parking, there are also three free parking spaces located directly in front of the Austin Fiber Space along Colorado Street. You're allowed to park in either of these spaces for 15 minutes maximum.

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Charlotte

Google Fiber Space
301 E. 7th St.
Charlotte, NC 28202

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Huntsville

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Kansas City

Kansas Fiber Space Google Fiber Space
1814 Westport Road
Kansas City, MO 64111

Hours of operation:

Monday through Saturday: 9:00 AM to 7:00 PM
Sunday: closed

Customer Service Center - Zona Rosa
8615 NW Prairie View Road
Kansas City, MO 64153

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Nashville

Google Fiber Space
1108 Division Street
Nashville, TN 37203

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Orange County

Google Fiber Space
325 Clinton Street
Costa Mesa, CA 92626

Hours of operation:

Tuesday through Saturday: 10:00 AM to 7:00 PM
Sunday and Monday: closed

Provo

Utah Fiber Space Google Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Salt Lake City

Google Fiber Space
602 E 500 S
Suite D101
Salt Lake City, UT 84102

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

San Antonio

There is no Fiber Space in your area.

If you need to return your Fiber devices, you can return them to us by mail. Please give us a call at (866) 777-7550 and a team member will begin the process of providing you with a return label.

After speaking with a Fiber team member, you'll need to package your device(s) and return them to us using a prepaid return label. After speaking with a Fiber team member, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label.

To ensure that your personal data and settings remain private, please perform a factory reset of your devices before returning them. See reset instructions for Google Wifi and NVIDIA SHIELD TV. Please use existing packaging material (such as material from the original boxes and bubble wrap) to protect against damage during shipment. If you have multiple devices, place them securely in one large box to ship. Once the device(s) are packaged, you can then either:

Print the return label, attach it to your package and hand it to your USPS mail carrier during regular mail delivery
Print the return label, attach it to your package and request a free USPS package pickup
Print the return label, attach it to your package and drop the package off at any USPS Post Office or any FedEx location
Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you

NOTE: You'll be responsible for any packaging supplies or services purchased at a FedEx location.

You have 25 days to return your devices.

The Triangle (Raleigh–Durham)

Google Fiber Space
518 West Jones St.
Raleigh, NC 27603

Hours of operation:

Monday through Saturday: 10:00 AM to 7:00 PM
Sunday: closed

Was this helpful?

How can we improve it?