Return a GFiber device

If you cancel your service, change your plan, or move to an area that is not yet eligible for GFiber service, you’ll have 60 days to return your devices. You can do so by bringing the equipment to a FedEx Office Store, shipping it yourself, or by dropping them off at your local GFiber Space.

Although our equipment is hazardous-substance free, Google Fiber takes full responsibility for safely recycling/disposing of equipment we produce.

Return GFiber devices to a FedEx Office Store:

Within 36 hours of making a plan change or cancelation taking effect, you'll receive two emails from fedex.com. 

The second email you receive will contain a QR Code that can be brought into any FedEx Office store without the need for a label or packaging material. FedEx will handle the packing and shipping on your behalf.

  1. Depending on the type of devices you have, you may need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your GFiber devices before returning them. 
  2. Once you receive the second email from FedEx containing the return QR Code, find the nearest FedEx Office store to you. 
  3. Bring your equipment and the QR Code to the FedEx Office store, no label or packaging necessary.
  4. The FedEx representative will scan your QR Code and accept your equipment. You will receive a notification of your return within three days.
When using the return QR Code at a FedEx Office Store, shipping, packaging, and labeling is free of charge.

Return equipment by self-shipping:

Within 36 hours of making a plan change or cancelation taking effect, you'll receive two emails from fedex.com. 

The first will contain a link to print a prepaid return label if you choose to pack and ship the GFiber equipment yourself.

  1. Depending on the type of devices you have, you may need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your GFiber devices before returning them.
  2. Once you receive the first email from FedEx containing a return shipping label, pack up your devices using existing packaging material (such as material from the original boxes and bubble wrap, if you still have it) to protect against damage during shipment.
    1. If you have multiple devices, place them securely in one large box to ship. 
  3. Once your equipment is packaged:
    1. Print the return label, attach it to your package and drop the package off at any FedEx shipping location
    2. If you do not own a printer, bring your packaged device to any FedEx Office Store along with the email and FedEx will print the label for you.
While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location if you choose to self-ship.
Didn’t receive a shipping label, need a new one, or need help returning your device to FedEx? We're happy to help.

Return your equipment to a GFiber Space:

If you live near a GFiber Space, you can drop in and exchange equipment anytime during business hours. No appointment necessary.

If there is no GFiber Space in your area and you need to return your GFiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above.

Kansas City, KS/MO

GFiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Hours of operation:

Monday through Saturday: 11:00 am to 7:00 pm CT
Sunday: 12:00 pm to 6:00 pm

Directions & parking:

The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Orange County, CA

GFiber Space, The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Hours of operation:

Monday - Saturday: 10:00 am to 7:00 pm PT
Sun: Closed

Parking:

Parking is free in the GFiber Space parking lot.

San Antonio, TX

GFiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Hours of operation:

Monday through Thursday: 11:00 am to 8:00 pm
Friday through Saturday: 11:00 am to 9:00 pm
Sunday: 12:00 pm to 6:00 pm

Directions & parking:

The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.

Triangle (Raleigh-Durham), NC

GFiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Hours of operation:

Monday - Saturday: 11:00 am to 7:00 pm ET
Sunday: 12:00 pm to 7:00 pm

Directions & parking:

The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. Parking garage available off Creedmoor Dr., after entering the mall proceed straight past J. Crew.

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