You can contact Google Fiber if you have a complaint or issue with:
- Fiber service or billing, or construction
- Fiber network management
- Closed captioning or accessibility for Fiber TV
Fiber service or billing complaints and construction issues
If you have a complaint about your Google Fiber service or bill, or an inquiry about Fiber construction near your home, you can contact us in multiple ways. Google Fiber will do our best to resolve your complaint or answer your questions quickly. If for some reason we cannot resolve your complaint, we will respond to you and explain why.
Contact us by phone, chat, or email
For information about contacting us by phone, chat, or email, see our contact page.
Contact us by fax
Our fax number is (512) 558-7577
Contact us by letter
Please send your letter to the following address:
Google Fiber Customer Support
1600 Amphitheatre Parkway
Mountain View, CA 94043
Talk to us in person
You can visit us to talk in person at the location nearest you:
Austin, TX
Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704
Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801
Google Fiber Space
1814 Westport Road
Kansas City, MO 64111
Customer Service Center
8615 NW Prairie View Road
Kansas City, MO 64153
Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618
Google Fiber Space
250 West Center Street
Provo, Utah 84601
If your complaint isn't resolved
If you are not satisfied by the resolution of your complaint or we did not resolve it, you may contact the local franchising authority to discuss your complaint:
If you live in CaliforniaCalifornia Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
Telephone: 1-800-649-7570
Fax: 1-415-703-1158
Monday–Friday, 8:30 am–4:30 pm
Email: consumer-affairs@cpuc.ca.gov
Local Governing Authority | Local Governing Authority Address |
City of Alpharetta | 2 Park Plaza Alpharetta, GA 30009 |
City of Atlanta | 55 Trinity Avenue, S.W. Atlanta, GA 30303 |
City of Avondale Estates | 21 North Avondale Plaza Avondale Estates, GA 30002 |
City of Brookhaven | 4362 Peachtree Road Brookhaven, GA 30319 |
City of Chamblee | 5468 Peachtree Road Chamblee, GA 30341 |
City of Clarkston | 1055 Rowland Street Clarkston, Georgia 30021 |
City of College Park | 3667 Main Street College Park, GA 30337 |
City of Decatur | 509 North McDonough St. P.O. Box 220 Decatur, GA 30031 |
City of Duluth | 3167 Main Street Duluth, Georgia 30096 |
City of Dunwoody | 41 Perimeter Center East Suite 250 Dunwoody, GA 30346 |
City of East Point | 1526 East Forrest Avenue, Suite 400 East Point, GA 30344 |
City of Forest Park | 745 Forest Parkway Forest Park, GA 30297 |
City of Hapeville | 3468 N. Fulton Avenue Hapeville, GA 30354 |
City of Johns Creek | 12000 Findley Road, Suite 400 Johns Creek, GA 30097 |
City of Kennesaw | 2529 J O Stephenson Ave Kennesaw, GA 30144 |
City of Lilburn | 76 Main St. Lilburn, GA 30047 |
City of Marietta | 205 Lawrence St. Marietta, GA 30060 |
City of Norcross | 65 Lawrenceville St. Norcross, GA 30071 |
City of Roswell | 38 Hill Street Roswell, GA 30075 |
City of Sandy Springs | 7840 Roswell Road Sandy Springs, GA 30350 |
City of Smyrna | 2800 King Street Smyrna, GA 30080 |
City of Suwanee | 330 Town Center Avenue Suwanee, GA 30024 |
Unincorporated Clayton County | Clayton County Administration, Annex 1 112 Smith Street, Jonesboro, GA 30236 |
Unincorporated Cobb County | 100 Cherokee Street Marietta, GA 30090 |
Unincorporated DeKalb County | 1300 Commerce Drive Decatur, GA 30030 |
Unincorporated Forsyth County | 110 East Main Street Cumming GA 30040 |
Unincorporated Fulton County | 141 Pryor Street Atlanta, GA 30303 |
Unincorporated Gwinnett County | Gwinnett Justice and Administration Center 75 Langley Drive Lawrenceville, GA 30046 |
Kansas Corporation Commission
Consumer Protection Division
1305 E Walnut St #110
Des Moines, IA 50319
(515) 281-5926
Kansas Corporation Commission
Office of Public Affairs and Consumer Protection
1500 SW Arrowhead Road
Topeka, KS 66604-4027
(800) 662-0027 toll-free
public.affairs@kcc.ks.gov
Missouri Public Service Commission
Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360
(800) 392-4211 toll-free
Consumer Protection Division
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Toll-free within North Carolina: 1-877-5-NO-SCAM
Tennessee Regulatory Authority
502 Deaderick Street
Nashville, TN 37243
1-800-342-8359 toll-free
TTY: 1-888-276-0677
PUC - Customer Protection
P.O. Box 13326
Austin, TX 78711-3326
Fax: (512) 936-7003
Email: customer@puc.texas.gov
Website: puc.texas.gov/consumer/complaint/Complaint.aspx
Provo help line: (801) 852-6000
Or by mail:
Provo City
Attention: Customer Service Division
P.O. Box 1849
Provo, UT 84603
Network management complaints
If you experience technical issues that you think are related to traffic flow on the network or our use of network management techniques, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.
Closed captioning and accessibility complaints
Closed captioning
If you experience technical issues with closed captioning, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.
Accessibility for persons with disabilities
If you experience issues regarding accessibility for persons with disabilities, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.
Concerns requiring a formal response
If your concern requires a formal response related to either closed captioning or accessibility, please send your request, in writing, to:
Attn: A. Marathe
1600 Amphitheatre Parkway
Mountain View, CA 94043
Include one of the following in your written request:
Attn: Google Fiber Closed Captioning Issues
Attn: Google Fiber Accessibility Concerns
Additional contact information for closed captioning and accessibility issues
You can also email, call, or fax us about closed captioning or accessibility issues. If your concern isn't related to closed captioning or accessibility, you'll receive faster support by contacting us using any of the methods on our contact page.
Email: google-fiber-closed-captioning@google.com
Email: google-fiber-accessibility@google.com
Phone: (866) 777-7550
Fax: (512) 558-7577
TTY: (844)565-1245
For questions regarding previously submitted formal concerns, contact A. Marathe using the previous contact information.