As soon as you're eligible to schedule an in-home installation, you'll receive an email at the address you used to sign up for Google Fiber. The email will contain a link inviting you to sign in to your Google Fiber account and book an appointment.
To schedule your appointment:
Sign in to Google Fiber using the email and password you use for your account. You'll see your account page.
Click Schedule. You'll only see available appointments.
Click one of the available appointments, or click > to see more options.
Select an appointment time.
Click Confirm. You'll see your account screen with your appointment date and time.
Up until 2 hours before your appointment, you'll be able to look for an earlier or later appointment and change it in your Google Fiber account. The calendar you have access to through your account is the same one that Google Fiber customer service representatives use.
Google Fiber Phone customers
If you'd like to add phone service to your existing appointment and can't do so within your Google Fiber account, you'll need to contact customer support to update your plan and scheduled appointment.
- Practicing social distancing
- Wearing disposable face masks and gloves while we’re in your home
- Increasing sanitation practices and emphasizing proper hand washing and hygiene
- Stepping up cleaning and disinfecting frequently touched objects required to connect you to Google Fiber Internet
You always have the choice to welcome our representatives into your home or business. As these are uncertain times, we understand if you would rather reschedule your installation appointment. We’re also in this together, so if you aren’t feeling well, exercise caution and reschedule your appointment. To do so, please sign in to your Google Fiber account up to 2 hours prior to your appointment time to make a change.