Schedule your installation

Choose an appointment date and time within your Google Fiber account to have a specialist come out and get you set up.

As soon as you're eligible to schedule an in-home installation, you'll receive an email at the address you used to sign up for Google Fiber. The email will contain a link inviting you to sign in to your Fiber account and book an appointment.


To schedule your appointment:

  1. Sign in to Fiber using the email and password you use for your Fiber account. Your Account page is displayed.

  2. Click Schedule. Only available appointments are displayed. The next available appointment is selected by default, but you can select any appointment you'd like.

  3. Click one of the available appointments, or click > to see more options.

    If you prefer a date later than the last available date displayed, or if no appointments are available in the current schedule, click Schedule Later when it appears on the screen, click OK, I will schedule later, and skip the rest of this procedure. 

  4. Select an appointment time and answer any questions that appear on this screen.

  5. Click Book Appointment. Your Fiber account screen with your appointment date and time is displayed for your reference.

  6. If you want to add the appointment to your online calendar (optional), click Add to Calendar and follow the on-screen instructions.

    You can then view or change your appointment in your Fiber account up until 36 hours prior to the appointment. 

Existing scheduled appointments 
Should you need to add additional TV Boxes, Phone or TV service to your existing appointment and can't do so within your Fiber account, you'll need to contact Google Fiber customer support to update your plan and scheduled appointment. 
Fiber Phone customers
If you have scheduled to transfer your existing phone number to Fiber Phone, avoid cancelling or rescheduling your appointment. If you cancel or reschedule your appointment within 48 hours of the appointment time, there's a chance the transfer of your current number will take place, and your current service will be disconnected. You'll still have access to your number via Hangouts on web or mobile.
Was this helpful?
How can we improve it?