Exchange a defective device

How to exchange Google Fiber devices by mail:

If you would like to exchange your Google Fiber devices by mail, please contact Google Fiber customer support. If a customer support agent confirms you need to exchange one of your Google Fiber devices, a replacement device will be shipped directly to you. You can return the defective device through one of our convenient return options.

How to exchange Google Fiber devices at a Google Fiber Space

If you decide to exchange the defective unit at the Fiber Space, you can drop in anytime it is open. You do not need an appointment.

If there is no Fiber Space in your area and you need to return your Fiber devices, you can return them to us by mail with a prepaid shipping label by following the instructions above. If there is no Fiber Space in your area and you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

Kansas City, KS/MO

Google Fiber Kiosk - Oak Park Mall
11149 W 95th St
Overland Park, KS 66214

Hours of operation:

Monday through Saturday: 11:00 am to 7:00 pm CT
Sunday: 12:00 pm to 6:00 pm

Fiber Space locations and Kiosks will be closed for the following holidays in 2023:

• Monday January 16 – Martin Luther King Day
• Monday, May 29 – Memorial Day
• Monday, June 19 – Juneteenth Holiday
• Tuesday, July 4 – Independence Day
• Monday, September 4 – Labor Day 
• Thursday, November 23 – Thanksgiving Day
• Monday, December 25 – Christmas

Directions & parking:

The kiosk is located on the lower level, east side of the mall near Coach, H&M, & Eddie Bauer. Parking is available outside of the food court, then take the escalator down to the first floor.

Orange County, CA

Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

Hours of operation:

Monday - Saturday: 10:00 am to 7:00 pm PT
Sun: Closed

Fiber Space locations and Kiosks will be closed for the following holidays in 2023:

• Monday January 16 – Martin Luther King Day
• Monday, May 29 – Memorial Day
• Monday, June 19 – Juneteenth Holiday
• Tuesday, July 4 – Independence Day
• Monday, September 4 – Labor Day 
• Thursday, November 23 – Thanksgiving Day
• Friday, November 24 – Thanksgiving Holiday
• Monday, December 25 – Christmas

Parking:

Parking is free in the Fiber Space parking lot.

San Antonio, TX

Google Fiber Kiosk - North Star Mall
7400 San Pedro Ave #5551
San Antonio, TX 78216

Hours of operation:

Monday through Thursday: 11:00 am to 8:00 pm
Friday through Saturday: 11:00 am to 9:00 pm
Sunday: 12:00 pm to 6:00 pm

Fiber Space locations and Kiosks will be closed for the following holidays in 2023:

• Monday January 16 – Martin Luther King Day
• Monday, May 29 – Memorial Day
• Monday, June 19 – Juneteenth Holiday
• Tuesday, July 4 – Independence Day
• Monday, September 4 – Labor Day 
• Thursday, November 23 – Thanksgiving Day
• Monday, December 25 – Christmas

Directions & parking:

The kiosk is located on the lower level, center of the mall next to Michael Kors and near Starbucks. Parking is available on the north side of the mall off 410. Enter center entrance and proceed past Starbucks.

Triangle (Raleigh-Durham), NC

Google Fiber Kiosk - Crabtree Valley Mall
4325 Glenwood Ave
Raleigh, NC 27612

Hours of operation:

Monday - Saturday: 11:00 am to 7:00 pm ET
Sunday: 12:00 pm to 7:00 pm

Fiber Space locations and Kiosks will be closed for the following holidays in 2023:

• Monday January 16 – Martin Luther King Day
• Monday, May 29 – Memorial Day
• Monday, June 19 – Juneteenth Holiday
• Tuesday, July 4 – Independence Day
• Monday, September 4 – Labor Day 
• Thursday, November 23 – Thanksgiving Day
• Monday, December 25 – Christmas

Directions & parking:

The kiosk is located on the lower level, Macy’s side of the mall, between J. Crew and Forever 21. Parking garage available off Creedmoor Dr., after entering the mall proceed straight past J. Crew.