Install a TV Box
This help article describes how to install a TV Box as either a new unit you are adding or to replace a defective unit. If you are replacing a defective TV Box, before you begin this procedure, follow the RMA process to obtain a new TV Box from Google Fiber. In order to install a TV Box, you must have active Fiber TV service.
Do not begin this procedure until you have a replacement TV Box in your possession. Be sure to contact Google Fiber customer support to activate the new device before you begin.
Connecting your TV to the HDMI output of your TV Box ensures the most vivid picture and enhances your viewing enjoyment. If your TV does not support HDMI, you can use an analog break-out cable, which is available for you to pick up at the Fiber Space. (You can use an HDMI or an analog connection, but not both.)
Do not connect your TV Box output to a VCR. Video signals fed through VCRs may be affected by copyright protection systems and may produce a distorted picture on your TV.
Do not connect your TV to the coaxial port on the TV Box. That type of connection could damage your TV.
To remove the old TV Box:
Disconnect the old TV Box's power cable from the wall outlet.
Disconnect the HDMI cable from the old TV Box, but leave its other end connected to the TV.
Disconnect the coaxial cable from the old TV Box, but leave its other end connected to the wall outlet.
To install the new TV Box:
Place the TV Box in the same room as the TV it will serve.
It is not necessary for the TV Box to be close to the TV; however, it should be within 10 meters of the remote control, assuming there are no significant obstructions.
Using coaxial or Ethernet cable, connect the TV Box to the appropriate wall outlet.
Connect an HDMI cable from the TV Box to the TV.
Attach the TV Box's power supply to a power outlet and then to the TV Box.
As soon as you connect the TV Box to power, it starts to power on. There is no on/off switch on the TV Box.
Do not connect a VCR between the TV Box and the TV. Video signals fed through VCRs can be affected by copyright protection systems, and the picture on the TV will be distorted.
When you replace your TV Box, you must unpair and then pair your Bluetooth remote control.
To test the TV Box:
When it is first booted, the TV Box starts up in stand-by mode. During boot up, the LED flashes for a short time and then turns off, indicating that it is in stand-by mode. Turn on the TV Box by pressing tv box on the remote control.
Check the LED on the TV Box. When it is properly connected and turned on, the LED lights up solid blue. If the LED does not light up solid blue within 30 seconds, contact Google Fiber customer support.
Be sure to return the old TV Box to Google Fiber in the packaging provided.
Be sure to enable your TV Box as an access point if your old TV Box was enabled.
You can also use an audio receiver as your sound system instead of or in addition to your TV speakers.