Install a Google Fiber TV Box

This help article describes how to install a TV Box as either a new unit you are adding or as a replacement for a defective unit. If you are replacing a defective TV Box, first follow the returns process to obtain a new TV Box from Google Fiber. In order to install a TV Box, you must have active Fiber TV service.

Do not begin this procedure until you have a replacement TV Box in your possession. Be sure to contact Google Fiber customer support to activate the new device before you begin.

To remove an old TV Box:

  1. Disconnect the old TV Box's power cable from the wall outlet.

  2. Disconnect the HDMI cable from the old TV Box, but leave its other end connected to the TV.

  3. Disconnect the coaxial cable from the old TV Box, but leave its other end connected to the wall outlet.

To install a new TV Box:

  1. Place the TV Box in the same room as the TV monitor it will serve.

    It isn't necessary for the TV Box to be close to the TV; however, it should be within 10 meters of the remote control, assuming there are no significant obstructions.

  2. Using coaxial or Ethernet cable, connect the TV Box to the appropriate wall outlet.

  3. Connect an HDMI cable from the TV Box to an available HDMI port on the TV.

  4. Turn on your TV monitor and switch the input to the appropriate HDMI port.

  5. Attach the TV Box's power supply to a power outlet and then to the TV Box. As soon as you connect the TV Box to power, it starts to power on. There is no on/off switch on the TV Box. It will take several minutes for the TV Box to turn on

  6. Follow the steps to pair your remote control to operate your new TV Box.

  7. Follow the steps to program the remote to operate your TV monitor.

Connecting your TV to the HDMI output of your TV Box ensures the most vivid picture and enhances your viewing enjoyment. If your TV does not support HDMI, you can use an analog break-out cable (see image below), which is available for you to pick up at the Fiber Space. You can use an HDMI or an analog connection, but not both.

Don't connect your TV Box output to a VCR. Video signals fed through VCRs may be affected by copyright protection systems and may produce a distorted picture on your TV.

Google Fiber TV box installation

Don't connect your TV to the coaxial port on the TV Box. That type of connection could damage your TV.

Testing the new TV Box:

When it is first booted, the TV Box starts up in stand-by mode. During boot up, the LED flashes for a short time and then turns off, indicating that it is in stand-by mode. Turn on the TV Box by pressing google fiber remote on button tv box on the remote control.

Check the LED on the TV Box. When it is properly connected and turned on, the LED lights up solid blue. If the LED doesn't light up solid blue within 30 seconds, contact Google Fiber customer support. Be sure to return the old TV Box to Google Fiber in the packaging provided.

Be sure to enable your TV Box as an access point if your old TV Box was enabled.

Audio equipment

You can also use an audio receiver as your sound system instead of or in addition to your TV speakers.

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