Learn about your Multi-Gig Router

What's the Multi-Gig Router?

If you’re a 2 Gig, 5 Gig, or 8 Gig GFiber customer, your internet service may have come with a GFiber Multi-Gig Router. 

During your installation appointment, a technician installed the Multi-Gig Router and a Fiber Jack (this is the spot where internet enters your home along a fiber cable). The Multi-Gig Router works with the Fiber Jack to provide internet service for your home network.

Wi-Fi 6

Your router has Wi-Fi 6 (802.11ax) capabilities, which gets you up to 800 Mbps Wi-Fi speeds when using Wi-Fi 6-capable devices.

Dual-band Wi-Fi

Simultaneous dual band Wi-Fi, with 2.4GHz (4x4) and 5GHz (4x4), automatically selects the best signal for your devices using band steering. In other words, it works to optimize your Wi-Fi and keep you connected at top speeds without you even noticing.

Ports

• The three yellow gigabit Ethernet ports can be used to connect your devices directly to the router for download and upload speeds up to 1 gigabit.
• One red multi-gig Ethernet WAN port for symmetrical upload and download speeds up to 1Gig with a direct connection
• The silver 10 Gbps Ethernet port is the fastest port. You can connect your device here using an ethernet cable (just make sure it’s Cat5e or higher) to receive the maximum speed that is available for your plan.
  • Silver multi-gig Ethernet port enables:
    • 2 Gig plan:
      • When using the Ethernet Connector with applicable FJs: symmetrical upload and download speeds up to 2Gbps with a direct connection.
      • When using the Optical Connector (GFLT210 ONT): up to 2 Gbps download and up to 1Gbps upload speeds with a direct connection.
  • 5 Gig plan: symmetrical upload and download speeds up to 5 Gbps with a direct connection.
  • 8 Gig plan: symmetrical upload and download speeds up to 8 Gbps with a direct connection.
• The ‘super speed’ USB 3.0 port can be used to charge your devices.
• The Multi-Gig Router is also compatible with GFiber Phone service using one of the gigabit Ethernet ports.

Light statuses on the Multi-Gig Router

Multi-Gig Router Light Statuses	Cause	Action
WPS: Blinking Blue > Solid Blue (~3 Minutes) > Off (No Light)	Multi-Gig Router is booting up (successful pairing to the Mesh Extender)	No action needed
WPS: Solid Blue (~3 minutes)	Multi-Gig Router and Mesh Extender pairing is successful	No action needed
WPS: Blinking Blue > Fast Blinking Blue > Off (No Light)	Unable to pair the Mesh Extender with the Multi-Gig Router	Press the WPS button on the top panel of the Mesh Extender. The status LED will start blinking yellow. Press the WPS button on the Multi-Gig Router within 2 minutes of the previous step. The status LED on the Mesh Extender will turn solid green to indicate it has connected (paired) successfully.
Wi-Fi: Off (No Light) > Solid Blue OR WPS: Blinking Blue > Solid Blue (~3 Minutes) > Off (No Light)	Wi-Fi turned on	No action needed
Wi-Fi: Off (No Light)	Wi-Fi turned off	Connect Mesh Extender to the Wi-Fi Pair Mesh Extender and Multi-Gig Router

Network Settings

You can manage your network settings from the Network tab of the GFiber app (get the Android version here and the iOS version here) or through your account.

Remote management

Your router also includes a remote management web utility to help with troubleshooting efforts. If you feel comfortable, you can use this on your own. If not, one of our customer service representatives can talk you through it.

Pairing with Mesh Extender (optional)

WPS button for Mesh Extender pairing

On your router, you’ll find a WPS (Wi-Fi Protected Set-up) button. If you have a Mesh Extender, you can use this button to pair it with your router to extend your Wi-Fi signal to the furthest reaches of your home.

Please refer to this article for additional information.

One Mesh Extender is included with the 2 Gig plan. You may purchase up to 5 additional devices — for a maximum total of 6 Mesh Extenders — for $85 each by contacting the Customer Service team or visiting your local GFiber Space. Customers are required to return any Mesh Extenders owned by GFiber upon cancellation.

Troubleshooting

Power button 

This is the button you’ll use to turn your router on and off. In general, this should always be left on. When the Multi-Gig Router is on and connected, its power and internet lights will be solid blue.

Power cycle (restart)

To power cycle your Multi-Gig Router:

1. Press the power button to turn it off.
2. Unplug it and wait 10 seconds.
3. Plug it back in, and turn it back on.

Reset button 

Typically, you’ll only reset your router when a customer service representative suggests you do so. To reset (which will restore the router’s default settings), first make sure the router is on. Then: 

1. Use a pen or an unfolded paperclip to push the recessed Reset button on the router for at least 10 seconds and then release it.
2. The router will restart and apply the factory default settings.

You may refer to this article for additional troubleshooting information.