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About your Wi-Fi 6 Router

Use this article to learn more about your Google Fiber Wi-Fi 6 Router.

 

GFRG300 Multi-Gig Router Illustration

Overview

If you’re a 2 Gig Google Fiber customer, your internet service includes an optical connector and a Multi-Gig Router

The Multi-Gig Router works with the optical connector to provide internet service for your home network. During your installation, the Multi-Gig router and optical connector are connected to a fiber wall plate (this is the spot where internet enters your home, which gets installed along with your 2 Gig devices) using fiber cable by one of our technicians.

Wi-Fi 6

Your router acts as a wireless router with multiple internal antennas; it has the latest Wi-Fi 6 (802.11ax) capabilities, which gets you up to 800 Mbps Wi-Fi speeds when using Wi-Fi 6-capable devices.

Dual-band Wi-Fi

Simultaneous dual band Wi-Fi, with 2.4GHz (4x4) and 5GHz (4x4), automatically selects the best signal for devices using band steering. In other words, it works to optimize your Wi-Fi. 

Finding the right spot in your home for your router

The technician who installs your internet service will work with you to determine the ideal location in your home for the Multi-Gig Router. It should be placed in a central location to optimize Wi-Fi signal strength to devices.

Its Wi-Fi signal is emitted from the top and sides of the router, so it’s important not to place anything on top of it, and make sure it’s out in the open, like on a shelf or table. 

Connecting your router

  1. Connect the Multi-Gig router and optical connector to the Fiber Wall Plate. 
  2. Connect the power adapter from the Multi-Gig router to the adjacent wall outlet. Multi-Gig GFRG300 Connected to Power
  3. Plug one end of the ethernet cable into your router's ethernet port and the other end into your device. 

    You can use any of the three yellow gigabit ethernet ports to connect your devices directly to the router for download and upload speeds up to 1 Gig.

    Want to go as fast as possible? If you're on our 2 Gig plan, connect your device using an ethernet cable (make sure it’s Cat5e or higher) to the silver multi-gig ethernet port; you’ll get download speeds up to 2 Gbps and upload speeds of up to 1 Gbps.

    Your Multi-Gig router also has a ‘super speed’ USB 3.0 port that you can plug your devices into for charging.

    Your router is also compatible with Fiber Phone service using one of the gigabit ethernet ports.

  4. When the Multi-Gig Router is on and connected, its Power and Internet lights will be solid blue. 

Network Settings

You can manage your network settings from the Network tab of the Google Fiber app (get the Android Version here and the iOS version here) or through your account.

Remote management

Your router also includes a remote management web utility to help with troubleshooting efforts. You can use this on your own, if you feel comfortable, or one of our customer service representatives can talk you through it.

Pairing with Mesh Extender (optional)

 WPS button for Mesh Extender pairing

WPS button on multi-gig router

On your router, you’ll find a WPS (Wi-Fi Protected Set-up) button; if you have a Mesh Extender, you’ll use this button to pair your router with it to extend your Wi-Fi signal to the furthest reaches of your home.

Refer to About your Mesh Extender (GFEX310) for additional information.

Troubleshooting

Power button 

This is the button you’ll use to turn your router on and off. In general, this should be left on. When the Multi-Gig Router is on and connected, its Power and Internet lights will be solid blue.

Power cycling  

To power cycle your Multi-Gig Router:

  1. Press the power button to turn it off.
  2. Unplug it and wait 10 seconds.
  3. Plug it back in, and turn it back on.

Reset button 

Typically, you’ll only reset your router when a customer service representative suggests you do so. To reset, which will restore the router’s default settings, first make sure the router is on. Then: 

  1. Use a pen or an unfolded paperclip to push the recessed Reset button on the router for at least 10 seconds and then release it.
  2. The router will restart and apply the factory default settings.

Refer to Troubleshoot your Google Fiber Internet & WiFi service for additional troubleshooting information. 

 

 

 

GFiber WiFi 6 router

Overview

The Wi-Fi 6 enabled router has seamless app control of the Google Fiber Account, Connection, and Wi-Fi network. This means that customers can reach faster wireless speeds to Wi-Fi 6 compatible devices than with Wi-Fi 5. 

Technical benefits of Wi-Fi 6 vs Wi-Fi 5 (Google Wifi):

  • Supports twice as many devices connected at the same time as Wi-Fi 5, with higher internet quality
  • Latest security standards with WPA3 (vs WPA2 with Wi-Fi 5)
  • Better battery life for Wi-Fi 6 compatible devices
  • More reliable connection due to a less congested network 

Finding the right spot in your home for your router

Routers work best in uncluttered, uninterrupted spaces. Fewer walls between your router and your device means a better signal. 

Find your Fiber Jack

Your Fiber Jack is where Google Fiber's fiber optic signal comes into your home. For most customers, this will be a small white box attached to the wall, and you'll have a separate wireless router that plugs into the Fiber Jack via an ethernet cable. The Fiber Jack is usually installed on a wall in your living room. If it isn't there, you might find it in some out-of-the-way spot like a closet, behind a couch in your living room, or in the garage. If you need more information on locating your Fiber Jack, watch this quick video or visit About Fiber Jacks

 

Don’t see a Fiber Jack? A small percentage of our customers have a wall plate instead of a Fiber Jack. If this is the case, plug one end of the ethernet cable directly into the port of the wall plate. (In 95% of homes, the correct port is the top one, so try that one first.) 

Using the power adapter in your kit, connect the Fiber Jack to the nearest wall outlet. The light on the Fiber Jack should turn blue once the power is connected. 

Fiber Jack connect to power outlet with adapter

Connect your Fiber Jack to your router

  1.  Plug one end of the ethernet cable into your Fiber Jack’s ethernet port and the other end into the red ethernet port on your router.                     red port on the back of the Wi-Fi 6 router
  2. Connect the power adapter from the router to the adjacent wall outlet. Power connection for the Wi-Fi 6 router 
  3. The light status of the Fiber Jack will display a red light while powering up or trying to connect to the network.
  4. When connected properly, your Fiber Jack will slowly pulse blue to indicate it’s powered on and ready for setup. The blue light indicates you have completed the set up process.

The Fiber Jack is connected to the red port on the router.

Connecting your router to a Mesh Extender (optional)

We have found that what works best for most homes is one router for apartments and one router plus one Mesh Extender for single family homes. Customers can purchase up to four additional Mesh Extenders for households that may require extra coverage.
Start by setting up your Mesh Extender close to the router, and then move it to the spot where you plan to use it. Typically, this would be about halfway between your router and the furthest spot where you plan to use Wi-Fi in your home. Setting up your Mesh Extender in two different places may seem unintuitive, but we find doing it this way is the best way to get your router to recognize your Mesh Extender.
  1. Place your Mesh Extender close to the router, plug it into power, and press the power button on the back to turn it on. 
  2.  Connect the Mesh Extender to your router by pressing the WPS button on the top of the router.  The light should start blinking blue when you're ready for the next step.
  3. Press the yellow WPS button on the top of your Mesh Extender. The light should start blinking green. 

  4. If using the app, click Continue. The app will indicate "Looking for extender" while trying to connect the router to the Mesh Extender. 
  5. Steps 1 and 2 for linking the mesh extender to the  router
  6. Once the connection has been established, unplug the extender and place it in the location that you plan to use it, plug it in, and turn the power on again.
  7. If you're using the app, it will let you know when your Mesh Extender connection is successful.

Troubleshooting

 

 

ZyXel 1 Gig router

Overview

The Wi-Fi 6 enabled router has seamless app control of the Google Fiber Account, Connection, and Wi-Fi network. This means that customers can reach faster wireless speeds to Wi-Fi 6 compatible devices than with Wi-Fi 5. 

Technical benefits of Wi-Fi 6 vs Wi-Fi 5 (Google Wifi):

  • Supports twice as many devices connected at the same time as Wi-Fi 5, with higher internet quality
  • Latest security standards with WPA3 (vs WPA2 with Wi-Fi 5)
  • Better battery life for Wi-Fi 6 compatible devices
  • More reliable connection due to a less congested network 

Finding the right spot in your home for your router

Routers work best in uncluttered, uninterrupted spaces. Fewer walls between your router and your device means a better signal. 

Find your Fiber Jack

Your Fiber Jack is where Google Fiber's fiber optic signal comes into your home. For most customers, this will be a small white box attached to the wall, and you'll have a separate wireless router that plugs into the Fiber Jack via an ethernet cable. The Fiber Jack is usually installed on a wall in your living room. If it isn't there, you might find it in some out-of-the-way spot like a closet, behind a couch in your living room, or in the garage. If you need more information on locating your Fiber Jack, watch this quick video or visit About Fiber Jacks

 

Don’t see a Fiber Jack? A small percentage of our customers have a wall plate instead of a Fiber Jack. If this is the case, plug one end of the ethernet cable directly into the port of the wall plate. (In 95% of homes, the correct port is the top one, so try that one first.) 

Using the power adapter in your kit, connect the Fiber Jack to the nearest wall outlet. The light on the Fiber Jack should turn blue once the power is connected. 

Fiber Jack connect to power outlet with adapter

Connect your Fiber Jack to your router

 1. Plug one end of the ethernet cable into your Fiber Jack’s ethernet port and the other end into the blue ethernet port on your router. 

WiFi 6 Multi-Gig ZyXel Router blue ethernet port                   

2. Connect the power adapter from the router to the adjacent wall outlet.

wifi6_ZyXel_router_powercord

3. The light status of the Fiber Jack will display a red light while powering up or trying to connect to the network.

4. When connected properly, your Fiber Jack will slowly pulse blue to indicate it’s powered on and ready for setup. The blue light indicates you have completed the setup process. 

Connecting your router to a Mesh Extender (optional)

We have found that what works best for most homes is one router for apartments and one router plus one Mesh Extender for single family homes. Customers can purchase up to four additional Mesh Extenders for households that may require extra coverage.
Start by setting up your Mesh Extender close to the router, and then move it to the spot where you plan to use it. Typically, this would be about halfway between your router and the furthest spot where you plan to use Wi-Fi in your home. Setting up your Mesh Extender in two different places may seem unintuitive, but we find doing it this way is the best way to get your router to recognize your Mesh Extender.
  1. Place your Mesh Extender close to the router, plug it into power, and press the power button on the back to turn it on. 
  2.  Connect the Mesh Extender to your router by pressing the WPS button on the top of the router.  The light should start blinking blue when you're ready for the next step.
  3. Press the yellow WPS button on the top of your Mesh Extender. The light should start blinking green.   wifi6_ZyZel_router_wps_button

  4. If using the app, click Continue. The app will indicate "Looking for extender" while trying to connect the router to the Mesh Extender. 
  5. Once the connection has been established, unplug the extender and place it in the location that you plan to use it, plug it in, and turn the power on again.
  6. If you're using the app, it will let you know when your Mesh Extender connection is successful.

Troubleshooting

 

 

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