Obfuscation lies and misdirection. And all I wanted was some phones and cell phone service.

I wanted to switch to Google fi, with four lines. They had some really good promos, 250 each for the pixel 9 pro xl and totally free for the pixel 9 after instant discounts and bulk credits. So on Sunday, Dec 1st, I decided to go ahead and do it.  I ended up accidentally starting the application while logged I to my roommates account. Then (I guess fortunately, because it prevented me from signing up on my roommates Gmail account.) the browser crashed and when I tried to continue, it made me reenter everything but then gave an error on the financing of "You're already in our system and have applied for credit using a different account. If this isn't the case call is at 1844-TALK-2-FI". I was on the phone 8 hours and made 6 calls trying to figure it out and get the financing to work because it was giving me an error that I had applied for financing under a (as of that point unknown) other email account  Every rep said gave me the same useless spiel about uninstalling reinstalling and telling me to call Experian. When I asked them what exactly I was supposed to ask Experian up do, they tried to tell me that Experian was their "lending partner" and they were responsible for approving the financing. This is either a blatant misunderstanding of an outright lie. I think it's actually Synchrony, but regardless, Experian simply provides a credit report and they only thing they can do I remove or correct inaccurate information. I have no reason to think Experian did not provide an accurate report of my credit and it's accompanying FICO score of 830. At then end of it all, after wasting my time. I FINALLY got to a rep that seemed to know what was going on and told me that I had to wait 30 days. That makes sense. The reports clearly have to expire after some time period. I believe him and appreciate that he actually figured it out. But there should be a way to fix this. It simply should not be this hard for me to give a company my money in exchange for a service. 

  But now, knowing that there was no practical fix, I decided to bite the bullet and pay 2400 dollars up front for the phones, because Id at least get most of it back in bill credits and the service after the credits would be 20 a month. Good enough. So I bought four phones and charged 2400 dollars to my chase card. 

As I said, it should not be this hard. But as the Stoics teach, worry about what you can control, not what you can't. It simply is. After the worst customer service I ever have had, and after I was clearly lied to, I was finally told "we can't help you. But you can just go ahead and give us nearly 2500 dollars instead". At least it was the worst customer service up to that point in my life. In the following hours and days, I would be shown what poor customer service REALLY WAS. Not knowing what was to come, I foolishly decided, "what the heck, I'll go ahead and do it".