Why do I have a T Mobile Device Unlock App that I can't uninstall on new Fi Pixel 4XL?

Hi Chris!

 

WIthout knowing much about your phone or situation, it is possible that the phone was originally destined for distribution through T-Mobile. As such, TMobile's image may have been installed onto the hardware.

 

To delete it, the best thing to try is going to Settings > Apps> "App Name" > Disable. That will remove the app from the visible app listing (restore it to factory original version).

 

After that, reboot the phone, try listing the apps, and attempt again to remove the app permanently.

 

I hope that works for you! Best of luck!

The Moto G7 worked, turned it on and it worked. The S10 I put in the new sim card and it also worked fine. However the S8 has been a problem.

First I forgot to unlock it from ATT, so working with google support, I got it unlocked. I then fired it up, transferring the old number. Once it was up and running, I had a notification that TMobile needed to do a system update. I then noticed a TMobile app had been installed on the phone without my permission. I contacted support via chat about the update and was on there for an hour without resolving a thing. I did not want to do the update, but google support suggested I do it anyway. So reluctantly I hit update, it went through the process, and now I have the same notification, to do the same update after doing it twice.

Just to be clear, this phone came from ATT and has nothing to do with TMobile. I am VERY unhappy at the moment as I have NO agreement to do business with TMobile, my business agreement is with GOOGLE. I do not want the TMobile splash screen/sounds, apps, etc on my phone. If I did I would have simply gone to TMobile and started service there.

When I finished my chat support I asked that this issue be escalated and I was told I would hear back from google support in 24 hours. This was the reply:

"I see that you wish to remove the T-mobile app from your device and you are unable to do the same. I would like to inform you that T-mobile app will not impact any service and it's a default inbuilt app in your device which you won't be able to uninstall it."

NO IT IS NOT "a default inbuilt app in your device". Since when does ATT sell phones with a TMobile app embedded in the device? Since when is it acceptable to install un-removable apps on a phone without permission?

I think I'm about done with my brief dealings with Google Fi. To top it all off I didn't even need a new phone. What a complete waste Google Fi has turned out to be, so disappointing.

I also got these TMobile apps force installed on my fi bought unlocked Pixel 3 XL after factory reset.

Judging by all those 1 star reviews' content, Google appears to have shipped a fuck ton of devices intended for T-Mobile retail sales to Fi customers purchasing from Google's own store. A poor quality control issue made much worse by the app's non-standard uninstallation process.

2. prepare phone for custom ROM (AOSP) + TWRP recovery

3. flash custom AOSP ROM + rooting

4. dirty flashing AOSP ROM updates

5. recovering from bricks or returning to factory settings

6. Oreo ROM features comparison table.

Search for Motorola Z2 Force to Project Treble ROMs

There was a prompt for t-mobile that I accidentally answered yes to during a series of questions.  I am not able to stop or uninstall the t-mobile app.  I also have a menu with mobile netowork instead of cellular data.  I am not able to change these settings either.  I bought the phone supposedly unlocked.  I will update this or post a new comment if I am able to do a factory reset.

This appeared this week on my 3XL.

Thanks, Eduardo!
Your workaround—https://support.google.com/fi/thread/18003150?hl=en&msgid=24673310—helped me on my new Pixel 3A.