Understand your Fi credits

When you receive a credit,  it will apply to the first bill you receive after you've been granted the credit. You’ll find it in the “Additional Charges and Credits” section of your next Unlimited or Flexible billing statement. You can also find your credits status in the Billing tab under "Fi credit balance". Your Fi credits will apply to the charges on your next bill based on the type of credit:

  Data, talk, and text Device protection Device financing
Trade-in credit Yes Yes Yes
Promotion credit Yes Yes No
Referral credit Yes Yes No
Courtesy credit Yes Yes Yes

 

When you receive a credit greater than your charges, your remaining credit will carry over and apply to next month's charges until it runs out.

If you're in a group plan, you can share trade-in and promotion credits with your other group members. To turn credit sharing on or off:

  1. In your web browser, open https://fi.google.com/account .
  2. Go to Billing.
  3. Under "Payment Settings", select Credit sharing

Tip: If your service is paused on the billing date or for more than 7 days in a billing cycle, you won't be eligible to share credits for that billing period. 

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