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We're making a few improvements to Project Fi. During this time, you will not be able to make any account changes. We expect everything to be back to normal by 8AM PST 10/22/17. We apologize for any inconvenience.

Request a service-related credit

If you see a wrong charge on your billing statement or if there was a service outage that prevented you from calling or texting, contact a Project Fi expert to request a credit.

Where to find the credit on your billing statement

If you receive a credit, you’ll see it in the “Last month’s usage” section of your next billing statement. Learn more about the details of your billing statement.

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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