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We're currently aware of an issue that is preventing some notification emails from being sent. You may notice delays getting emails from Project Fi, like bills, order and payment confirmations, and usage alerts. We're working to fix this issue. The Fi network is not affected.

Trouble using Project Fi internationally

If you’re traveling abroad and you're having trouble using Project Fi service, try the troubleshooting steps below to fix the issue. After each step, try using your phone to see if the issue is fixed. You can always use the buttons below to contact a Project Fi expert.

1. Check that you’re traveling in one of the 135+ supported destinations

Here’s the list of 135+ supported countries and destinations where you can use Project Fi.

If you are outside of this group of 135+ supported destinations:

  • You won’t be able to use your phone for cellular calls, text, or data.
  • You can make calls over Wi-Fi when the connection is strong enough. The rates for making Wi-Fi calls are the same as when you are calling from the U.S.
2. Make sure both Project Fi international settings are turned on
  1. Open the Project Fi app Project Fi or website.
  2. In the "Account" tab, under "Your plan," click Manage plan.
  3. Make sure both Service outside the U.S. and Calls to non-U.S. numbers are turned on.
3. Make sure you're calling a valid number with the correct format

Calling other countries from the U.S.

If you're calling an international number from the U.S.:

  • Canada and U.S. Virgin Islands: Dial 1 (area code) (local number).
  • To all other countries: Touch and hold 0 until you see  on the display, then dial (country code) (area code) (local number). For example, if you’re calling a number in the U.K., dial + 44 (area code) (local number).

Calling while you're outside the U.S.

If you're outside the U.S. and calling international numbers or the U.S.:

  • To call a number in the country you’re visiting: Dial (area code) (local number).
  • To call another country: Tap and hold 0 until you see + on the display, then dial (country code) (area code) (local number). For example, if you’re dialing a number in the U.K. from Japan, dial + 44 (area code) (local number).
    • If this number format doesn’t work, you can also try using the exit code of the country you are visiting. Use (exit code) (destination country code) (area code) (local number).
4. Make sure your phone’s data roaming is turned on
  1. On your phone, go to your Settings .
  2. Under “Wireless & networks,” tap More and then Cellular networks.
  3. Tap the switch next to "Data roaming" on.

If a provider isn't automatically selected, you can choose one manually:

  1. On your phone, go to your Settings .
  2. Under “Wireless & networks,” tap More and then Cellular networks.
  3. Manually select the network provider you believe to have coverage. 
5. Turn Airplane mode on, then off
Turning Airplane mode on and off will reset some settings and may fix your connection.
  1. On your phone, touch Settings .
  2. Under “Wireless & networks,” tap More.
  3. Tap the switch next to “Airplane mode” on.
  4. Tap the switch next to “Airplane mode” off.

Make sure Airplane mode is off when you’re done. Calling won’t work if Airplane mode is on.

6. Restart your phone
Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. To restart your phone, follow these steps:
  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off, and your phone will turn off.
  3. Press and hold the Power button until your device starts.

Contact a Project Fi expert while traveling

You can contact a Project Fi expert through the Project Fi app. You can also dial 611 or call the number below:

  1. Touch and hold 0 until you see the .
  2. Dial 1-404-978-8610.

 

Related links:

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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