My data isn’t working

If you can’t connect to cellular data—for example, you can't open a website or use an app while you're not on Wi-Fi—try the troubleshooting steps below to fix the issue. After each step, try visiting a website to see if the issue is fixed. You can always use the buttons below to contact a Google Fi expert.

If you're having trouble connecting to Wi-Fi, learn how to troubleshoot your Wi-Fi connection. If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.

Tip: We recommend always connecting to Wi-Fi when it’s available to expand your coverage in places where the cellular network isn’t as strong.

1. If the signal icon on your phone has no bars or an exclamation point signal exclamation check if you’re in a coverage area

Check the coverage map for U.S. locations. If you’re using your phone outside the U.S., check the 120+ supported countries where you can use Google Fi.

If we have coverage in your location: Try going to another spot nearby where you have a signal. If you are inside a building or underground, try going outside. Buildings can block signals sometimes. If that doesn’t work, continue on to the next steps. 

If we don’t have coverage in your location: Try connecting to Wi-Fi.

2. Check if there is an issue with the specific website or app you’re trying to access

Try opening a different website on your phone, like android.com, to see if you can connect to the Internet. If so, there might be an issue with the website or app you're trying to use.

If another website doesn’t work, continue on to the next steps.

3. Make sure you’re not calling and using data at the same time

The ability to use data and call at the same time depends on the network you’re on. It won’t always work.

4. Turn Airplane mode on, then off
Turning Airplane mode on and off will reset some settings and may fix your connection.
  1. On your phone, open the Settings app Settings app.
  2. Under “Wireless & Networks,” tap More.
  3. Move the switch next to “Airplane mode” to the On position.
  4. Move the switch to the Off position.

Make sure Airplane mode is off when you’re done. Calling won’t work if Airplane mode is on.

5. Restart your phone
Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. To restart your phone, follow these steps:
  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off, and your phone will turn off.
  3. Press and hold the Power button until your device starts.
6. Check for Google Fi app updates

Updates to the Google Fi app can provide feature and security improvements that may fix your issue. 

To check if there’s an update for the Google Fi app, follow these steps:

  1. On your phone, open the Google Play Store app Play Store.
  2. Tap Google One Google One and then My apps and devices. Apps with available updates are labeled "Update."
  3. If there's an update available, select the Google Fi app and tap Update.
7. Check for system updates

System updates for your phone can provide improvements that may fix your issue. To check for and install system updates, follow these steps:

  1. On your phone, open the Settings app Settings app.
  2. Tap System.
  3. Tap System Update.
  4. Tap Check for update.
    • If a system update is available, tap Install. You might need to restart your phone to complete the update.
    • If a system update is not available, the screen will say “Your system is up to date."

8. Troubleshoot connection issues on the Google Fi app (Android 11 & up)

  1. Open the Google Fi app .
  2. At the bottom, tap Support and then Troubleshoot connection issues and then Start troubleshooting.
  3. The connection test may take 30 seconds to finish, sometimes longer. To resolve the connection issue, the troubleshooter suggests steps you should take on your device.

You find a summary with your connection test result at the end. If the issue persists, to contact support, tap Contact us.

After you tap Contact us:

  1. We ask if you want to send device network information to our support team.
    • This information helps us to more quickly and effectively diagnose any issues you have.
    • We only use this information for troubleshooting.
    • We delete this information after 30 days.
    • Unless you contact customer support, we won't use the info.
  2. To send this device information, tap Yes, include summary. Then, on the next page, tap Allow.

9. Make sure cellular data is turned on

  1. On your phone, open the Settings app Settings app.
  2. Under "Wireless & networks," tap Data usage.
  3. Next to “Cellular data,” make sure the switch is on.
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