You can transfer your Google Fi number when you move to a new carrier.
Important: If you pause the Google Fi service while you transfer your number to another carrier, it may cause the port-out to be unsuccessful.
How to cancel your Google Fi service
- Open the Google Fi app
or website.
- For iPhone users, you can only cancel the service through the Google Fi website.
- In the “Account” tab, select Manage plan.
- Select Leave Google Fi.
- To confirm cancellation, follow the guided steps.
- Select Transfer your number to another carrier.
- Get your port-out number and PIN.
Tip:
- Until your number transfer completes, your Google Fi service continues.
- If unused, your port-out parameters expire after 14 days.
- To complete the number transfer, you need to regenerate them.
How to transfer your Google Fi number to a new carrier
Important: Number transfer information is case-sensitive. Enter the name and service address as they show up on your Google Fi account.
- Give your new carrier your port-out number and PIN.
- If your new carrier asks for your name and address, use the name on your Google Account and your Google Fi service address.
- To transfer your number, your new carrier confirms your information with Google Fi.
- After your new carrier activates your number, your Google Fi service stops.
Tip: You can sign in to your account and find past Google Fi bills until your account officially closes.