Unless you receive an exception, you must turn on and use your Google Fi account mainly in the US (territories not included). With an exception, you can turn on your account outside of the US and use Google Fi abroad for up to 9 months. For more information, refer to the Google Fi Terms of Service.
About SheerID
To receive an international exception, you must verify your government status through SheerID. SheerID is a trusted third-party verification service. SheerID works on behalf of Google Fi to check and verify military and State Department credentials. For more information, go to goo.gle/fi-sheerid.
Your privacy is something SheerID takes seriously. SheerID only uses your information to confirm your eligibility.
SheerID doesn’t:
- Rent or sell your information.
- Store documents or images uploaded to their system.
How to get verified
- Once you have a Google Fi account, go to goo.gle/fi-sheerid.
- If you request an exception to pause your service for up to 39 months, pause your account before you proceed.
- If you have dependents, add them to your group plan before you continue.
- Select Verify your military status or Verify your state department employment.
- Fill out the verification form.
- Submit the required documents.
If your military status or branch isn’t on the form, you can’t get an exception.
Tip: To get verified fast, make sure the info you give us matches what’s on your documents. If your name changed, upload your military document and another government-issued document that shows your current name.
When SheerID checks your status, Google Fi processes your exception. After you’re verified, and before you need to be verified again, you can use our services internationally for 9 months.
Required documentation
As part of the verification process, SheerID asks for your personal info and proof of your status and eligibility. You must upload official government-issued documents that show your:
- Full name
- Branch of service:
- Current affiliation with the Armed Forces.
- Current employment with the State Department.
- Indication that you serve abroad
Check if your dependents are eligible
- You can check your status overseas with SheerID. Dependents don’t need to make a new request.
- Before you start the verification process, add your dependents to your group plan. Once SheerID verifies your status, all group plan members get an exception.
Verification results and processing
After you upload your documents, SheerID checks them within 20 minutes. They send you an email with more details about your verification request. The email tells you if you’re verified or if SheerID needs more information.
After you’re verified, Google Fi processes your exception and sends you a confirmation email. This usually takes a few minutes, but it can take up to a day.
Tip: If you don’t find an email in your inbox, check your spam or junk folder.
Check your status to keep your account
- You must reverify your status after 9 months. We send you a reminder email.
- If you serve abroad and you:
- Activate a new Google Fi account, you need to verify your status again.
- Use Google Fi internationally for a long time.
- Get a new phone, you don’t need to verify again.
Contact SheerID for verification
- You can only verify through SheerID’s safe online service. If you have a problem, email SheerID at customerservice@sheerid.com.
- If you have questions about SheerID’s verification process, like documentation or request status, email customerservice@sheerid.com.
- If you have questions about international activation, roaming, or calling, call Google Fi support.