Google Fi Accessibility features

Here are Google Fi’s accessibility features:

Contacting support

If you would like to reach customer service using your TTY device, dial 711 and ask to be connected to Google Fi support at 1-844-TALK2Fi.  

You can also contact support through chat on your computer. Chat support isn’t available on your phone.

Calling relay services

You can use 711 to call Telecommunications Relay Services (TRS). The relay service helps people with hearing or speech disabilities make phone calls through an operator. 

Note: If you need to reach emergency services, use TTY to call 911 directly. Where possible, do not rely on 711 in the event of an emergency. 

Android Accessibility features for your phone

Android accessibility features and apps allow you to customize your Android device to suit your needs. You can use services and tools such as a screen reader (TalkBack), switch access, and braille support. You can also customize settings such as captions, magnification gestures, large text, high-contrast text, and more. 

When you set up your new Android device, you can enable TalkBack immediately to start getting spoken feedback.

Read more about all Android accessibility features

Hearing aid compatibility

Turn on hearing aid compatibility

  1. Open your device's Phone app .
  2. Touch the menu icon .
  3. Touch Settings > Accessibility.
  4. Check or uncheck the box next to “Hearing aids.”

Hearing Aid Compatible Phones

Google Fi currently offers the following hearing aid compatible handsets: 

Rating System: A rating system (M1 through M4 for microphone or T1 through T4 for telecoil) is used to assist users with identifying handsets designed to be compatible with hearing aids. FCC rules require labeling of phones that receive a rating of 3 or 4, which are deemed to be hearing aid compatible. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. Typically, the higher the M or T rating assigned to a phone, the less interference.

The ratings are not guarantees. Results will vary depending on a user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your needs.

Functionality: Hearing aid compatible handset functionality tiers are based on the following criteria:

  • Best: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities.  (Currently, all Google Fi phones are within this tier.)  
  • Good: Entry-level phones with straight-forward features, applications, and design.

Note: Handsets with Wi-Fi or Voice Over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.

If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.

Turn TTY mode on or off

  1. Open your device's Phone app .
  2. Touch the menu icon.
  3. Touch Settings > Calls.
  4. Touch TTY mode.
  5. Select from the available options.

Accessibility FAQ

Can I download a copy of my billing statement? Yes, you can download your billing statement




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