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Uninstall apps from students' devices

Apps can be uninstalled from students' tablets at any time by the person who originally assigned the app. If the person who originally assigned the app has access to Purchase Orders then it can also be uninstalled by G Suite super administrators. All uninstalls occur within a few seconds of the process being completed, and the uninstall is permanent.

If the app is reassignable (easily identified by the yellow REASSIGNABLE badge on the app description page), it can be uninstalled and reassigned to another student. It is possible for an app developer to deactivate this feature for their app, but licenses purchased while the badge is present will continue to be reassignable.

To uninstall an app:

  1. Log in to Google Play for Education at play.google.com/edu-world.
  2. Click on Manage Content in the left-side navigation bar and then the Android Apps or Chrome Apps tab under the search box.

    Note: If an app has already been removed from all student devices, it will appear in the list of apps, but it can't be uninstalled because it is not currently on any devices.

  3. Find the app you want to uninstall, and select Uninstall for free or non-curated apps or Unassign for paid, curated apps.
  4. In the next screen, select the names or email addresses of the people who will have the app uninstalled from their tablets or Chromebooks.
    • If you are the G Suite super administrator, you will see all apps purchased by anyone from your school with a purchase order. You will not see apps purchased by individuals with a credit card.
    • If you are a teacher, you will only see apps you purchased yourself either with a purchase order or with a credit card. If other teachers have assigned the app to additional students, you will see those student names in the list, but you will not be able to uninstall the app from the tablets or Chromebooks of those students.

    Warning: You will be uninstalling the app and all associated data from the tablets or Chromebooks of the students. If teachers are using the app with their students (regardless of who assigned the app to the students), the app and its data will still be permanently uninstalled. You'll see a warning about this and need to acknowledge it before you can complete the uninstall.

  5. Click the blue Done button when you are finished.

If you have unassigned a curated app, you will see the number of licenses available increase after the uninstall.

If a student leaves and your G Suite administrator deletes their account in the Admin console, all of their reassignable apps will be automatically uninstalled within 24 hours, and the licenses for those reassignable apps will be available for another student.

To assign an app license to another student:

  1. Log in to Google Play for Education at play.google.com/edu.
  2. Click on Manage Content in the left-side navigation bar and then the Android Apps or Chrome Apps tab under the search box.
  3. Find the content you want to assign, and select Install.
  4. In the next screen, enter the names or email addresses of the people who should receive the app. You can also enter a group address (your administrator should have set up a group for each class).
  5. Click the blue Done button when you are finished.

Troubleshooting

Here are the known conditions under which an uninstall will fail:

  • The student's account has been deleted.
  • The student's account is no longer on a device registered with the school. Typically, this means:
    • the account was removed from a shared tablet.
    • the tablet was wiped and provisioned to a different student.

In all of these conditions, the license will no longer be associated with a student, and the license counts will be updated (reassignable licenses will return to the pool).

There are also some conditions where an uninstall may fail:

  • There are network connectivity problems with a student's device (which will cause both install and uninstall to fail).
  • The device is off and remains off for several days after the uninstall attempt.
  • There is some internal error between the Google Play for Education store and the device.

In these cases, the license counts will still be properly updated, but an item may erroneously remain on a device. In such a case, the only way to remove the app is to manually remove from the student's device.

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