Fix a problem while using Classroom (for students)

This article is for students. Teachers go here.

Here's how to fix problems you might have using Classroom.

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Fix issues when you sign in

I can't sign into Classroom

You might be trying to sign in to Classroom with the wrong account. Check that you’re using the email account connected to Classroom. You sign in to Classroom with one of these accounts:

• School account—Also known as a Google Workspace for Education account, this account is set up by an accredited school. It looks like "[e-mail]."
• Personal Google Account—This is set up by you, or your parent or guardian. Typically, you use a personal Google Account outside of a school setting, such as a homeschool. It looks like [e-mail].
• Google Workspace account—This is set up by your organization’s administrator. It looks like "[e-mail]."

Tips:

• You must have an active Internet connection to sign in to your account.
• If you can’t sign in with the correct email account and password, maybe your school’s administrator doesn’t automatically activate Classroom for new students and users. For more assistance, contact your teacher.

ENTER CLASSROOM

I forgot my password

• If your school uses Google Workspace for Education—Ask your teacher to contact the admin to reset your password.
• If you’re a student using a personal Google Account outside of a school, learn how to change or reset your password.

How do I switch between user accounts?

If you need to sign in with a different user account, learn how to sign in to multiple accounts at once.

How do I sign out?

Learn more about how do I sign out from Google Classroom.

Fix issues when you join a class

My class code doesn't work

If the class code doesn’t work, check that:

• You’re signed in to Classroom with the correct account. Learn how to sign in to Classroom.
• The code you enter is 6 to 8 characters long, and uses letters and numbers. Codes can’t have spaces or use special characters.
  • Example:
    • 
    • This is an example. Do not use this code.
• You enter the code correctly. This includes any capital letters or special characters.
  • If you’re sure that you enter the code correctly, contact your teacher as there might be a technical issue.

If you still have trouble, let your teacher know.

Tip: You only use the class code once to enroll. After you join, you don’t need to use the code again.

I forgot or lost the class code

• To join a class, you just need to enter the class code once. After you join, you don’t need to enter the code again.
• If you forget, lose, or delete the code before you join the class, ask your teacher to share it with you.

I don't have my class code. How can I get it?

• Contact your teacher: The easiest way to get your class code is to ask your teacher directly.
• Check your email: Your teacher can send the class code in an email. Check your inbox and spam folder.

I deleted my class invitation

If you lose your class invitation before you join a class, ask your teacher to send you the class invitation again.

Tip: You only use the class invitation once to enroll.

I unenrolled from a class & want to re-enroll

If you accidentally unenroll from a class, ask your teacher to send you the class code or invitation again.

How do I create a class?

• If your school uses Google Workspace for Education: Students can’t create classes.
• If you’re a student with a personal Google Account outside of a school: Learn how to create a class.

Fix email issues

I can't send or receive email

• If your school uses Google Workspace for Education – your school's admin might have turned off Gmail for students. Ask your teacher to contact the admin.
• If you're a student using a personal Google Account outside a school – go to Gmail Help.

I can't post a comment

Your teacher turned off posts for that class. Ask your teacher for more information.

How do I undelete a post?

You can’t undelete a post. However, your teacher can find all your deleted posts.

Fix issues with assignments

The Turn in button doesn’t work

If you get an error message when you click Turn in, let your teacher know.

If you can’t turn in an attachment assigned to you, try these steps:

1. To save any work you did in the attachment, copy and paste your work into a blank document.
2. In the Classroom assignment, on the attachment, click Remove Make a copy.
3. Click the new attachment.
4. Paste any saved work into the new file.
5. Click Turn in.

I didn’t get an attachment from my teacher

• If you don’t get an attachment that your teacher assigned, let your teacher know.
• For information about attachments assigned to you, go to turn in an assignment.

I can't submit an assignment

If you get the error message "Couldn't attach file" when you submit an assignment, try these different methods instead:

• Attach the file in Stream, then paste the link in the assignment.
• Open the Classwork folder, upload your file to the Class Drive, then share your file with the class group.
• Upload the same file again as a separate copy, then attach the file to the class.

Fix classroom settings

How do I change the language in Classroom?

You change the preferred language for your Google Account. To learn how to change the language on computer and mobile devices, go to change your language on the web.

Related resources

• How do I sign in to Classroom?
• Get the Classroom app
• Get Classroom email summaries (for guardians)
• Join a class with a class link in Google Classroom
• Join a class with a class code in Google Classroom
• Join a class in Google Classroom with an email invite

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