Troubleshooting

Use this information to fix some common issues in Assignments.

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Signing in

I’m an instructor. How do I link my account to Assignments?

The first time you use Assignments in a course, you must link your Google Workspace for Education account to the learning management system (LMS). For details, go to Link your account to Assignments.

I’m a student. How do I link my account to Assignments?

The first time you use Assignments in a course, you must link your Google Workspace for Education account to the learning management system (LMS).

1. Open your LMS.
2. Click the courseopen an assignment.
3. Sign in with your Google Workspace for Education account.

   If you’re already signed in with a different account, click Switch accountenter your Google Workspace for Education account information.

4. Click Link.

I’m an instructor, and I couldn’t sign in to Assignments with my account

Check that you're using your Google Workspace for Education account given to you by your institution. Make sure you’re not trying to sign in with a personal email account.

I can’t link my account to Assignments

If you have third-party cookies disabled, you might not be able to link your account to Assignments in your learning management system (LMS). 

Try these solutions:

• Enable third-party cookies on your device, and then try to link your account. 
• If you can, in your LMS, always choose Open assignment in new window.

Learn how to turn on third-party cookies. 

I couldn’t sign in to Assignments with my account when using collaborations

When you create a new collaboration, use the Google Workspace for Education account your institution provided. Do not sign in with a personal email account.

When you view or edit a collaboration, use your Google Workspace for Education account or a personal Google Account.

Creating and reviewing assignments

I got an error that my assignment wasn’t set up properly

The first time you use Assignments in a course, you must link your Google Workspace for Education account to the LMS. For more information, go to Link your account to Assignments.

I accidentally deleted a student's assignment while grading

You can restore the student's file from your Google Drive Trash. For more information, go to Find or recover a file.

If you emptied your Trash and can’t find the file, ask your Google Workspace for Education administrator to restore the file.

If your admin can’t restore the assignment, ask your student to unsubmit their assignment and resubmit the backup copy from their Assignments folder in Drive.

I got an error when I copied a course in my LMS

To avoid an "Assignment copy failed" error when you copy a course:

• Use Assignments LTI version 1.3 for best results.
• Make sure the person who copies the course is in the same Google Workspace for Education organization as the course creator or is on the organization’s allowlist. Learn more about how to manage your organization’s allowlists.
• Don’t edit or delete the original assignment or its attachments.

Learn if Assignments will work in a course copied in an LMS. 

Assignments grading

The final grade didn’t pass back to my LMS

Grade passback can be unsuccessful if:

• Your admin set up the LMS to not allow grade passback.
• Your LMS is behind a firewall that blocks grade passback requests from Assignments.

Send feedback about Assignments

Can I report issues, send feedback, or suggest new features?

Yes. Your feedback helps us improve our products. To share feedback about Assignments:

1. Open an assignment.
2. At the bottom,  click Help and feedback Report issue or request feature.
3. Enter your message.
4. (Recommended) To send a screenshot, check the Include screenshot box.
5. Click Send.