If you aren't receiving call notifications, or they’re delayed, try these tips to fix the problem.
Try some common fixes
- Re-open the app: To start Duo again, exit and then re-open the app.
- Download the latest version of the app: Check that you have the latest version of Duo from the Play Store. If you don't, the page will say 'Update'.
- Connect to Wi-Fi: If you're using Wi-Fi instead of mobile data, make sure that your Wi-Fi is on.
- On your Android device, open your device's settings .
- Tap Wi-Fi Settings .
- Turn on Keep Wi-Fi on during sleep.
Try some more fixes
If you need any more tips, try these:
Check that notifications aren't blocked in both these places:
- Your device settings: Open your device's settings Apps & notifications Duo App notifications, and then check that notifications are on.
- In the app: Open Duo More Notifications Turn on Call notifications.
- On your Android device, open Duo More Settings Blocked numbers.
- Check that the phone number isn't listed.
If you've used 'Force stop' to stop the Duo app when it wasn't working, you'll need to re-open the app to receive notifications from it.
- Go to your list of apps.
- Tap Duo to open.
Check that background data is on for Duo and Google Play services.
- On your Android device, open your device's settings .
- Tap Apps Duo Data usage.
- Turn on Background data.
- Repeat the steps above for Google Play services.
Battery Saver can block Duo from sending notifications. Learn how to turn off Battery Saver.
Apps not made by Google, such as Juice Defender or Antivirus, may not allow notifications to work. Other manufacturers may have their own battery-saver modes that you can check:
- Sony: Try disabling 'Stamina' mode.
- Huawei: Mark Duo as a protected app via Energy Saver Protected Apps.
- Xiaomi/MIUI: Check that the power-saving modes are off. Also, open the security app Permissions Add Duo to Autostart. Start the task manager, find Duo and then drag it downwards until the Padlock icon appears.