Suddenly can no longer make a copy of a document in my drive

I've been volunteering in the help forums since 2013. I do NOT work for Google.

Feb 5, 2025

Hi, Karen,

Which version of Mac OS are you using?

Which browser are you using?

As a troubleshooting test, if you temporarily sign into your account in a different browser (preferably one that you rarely or never use) or incognito mode if you are using Chrome, does the problem persist or resolve?

Regards,

Feb 5, 2025

I am using Sequoia 15.3. I am using Chrome as my browser. I will try accessing my account from Safari. Incognito mode did not resolve the problem.

Thank you for your response!

Feb 5, 2025

I tried opening y account in Safari and it did not resolve the problem.

When I go under file and click on "make a copy" - I close the window when it doesn't work - then the title "copy of..." appears in my list of documents. When I click on the "copy of..." it says couldn't review - try downloading instead

I've been volunteering in the help forums since 2013. I do NOT work for Google.

Feb 5, 2025

Thank you, Karen. As the problem didn't resolve with those troubleshooting steps, it points to there being something global on your computer (such as VPN, antivirus software, etc.) that is interfering with this feature in Drive. As I wouldn't have any idea what that might be on your specific computer, you might want to contact Apple support again.

Regards,

Feb 5, 2025

I just tried making a copy of a document in the drive of my other email account and it works. Does this help with troubleshooting?

I've been volunteering in the help forums since 2013. I do NOT work for Google.

Feb 5, 2025

I wish that it did, but it doesn't really. Are both of these accounts personal (free) accounts or is one a Workspace (business or education) account?

Feb 5, 2025

The one I'm having trouble with is a work account - I'm a mental health clinician and the account is owned by the practice that I work for.