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9/7/17
Original Poster
Tanglebrook

Android backups stored by Google Drive don't expire, do they?

I had an Android phone, which would back up all of my Android OS/app settings to Drive. I could see that backup from "Backups" in Drive, and restore it if I ever factory reset my phone. A few months ago I had to return my Android phone, and I've been using an iPhone in the meantime until the new Pixels come out. Today I looked in my Drive under "Backups" (on desktop), and my Android phone backup is gone. It was there a couple weeks ago. They don't expire if they're not used, right? I have 50gb in Drive storage free.
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All Replies (7)
9/7/17
Original Poster
Tanglebrook
Yep, they do expire. Unbelievable.
Emma - Community Specialist
9/7/17
Emma - Community Specialist
Hi there,

Welcome to the Google Drive Help Forum.

This isn't the experience we'd like you to have. Just to let you know, the backup will remain as long as you use your device. And if you don't use your device for 2 weeks, you will see an expiration date below the backup.

Therefore, please follow the below steps to manage your device backups in Google Drive:
  • Open the Google Drive app.
  • Tap Menu.
  • Tap Backups.
  • Tap on the backup you want to manage.

For more information, please check the Help Center Article on managing & restoring your device backups in Google Drive.


If that doesn't help, do write back to me with a screenshot so that I can take it forward. Please redact any personal information while sharing the screenshot.


Let me know if you have any other questions.


Best,

Emma

9/10/17
Original Poster
Tanglebrook
(edit: Why can't I make paragraphs on this forum...?) "Just to let you know, the backup will remain as long as you use your device." Yeah, the problem is that it expired after I stopped using my device. All of my Android and Android app data is now gone. I stopped using Android for 3 months between phones, and now when I go back to Android, it'll be back to square one. And I have a *ton* of Drive storage to use for a backup. I *never* would've deleted that backup. I have no idea why this is a thing. I'm completely blindsided by this. "do write back to me with a screenshot so that I can take it forward" There's nothing to screenshot, it's an empty Drive Backup folder. But I'd love for you to take this forward. If you have the power to escalate this so that a Google employee sees my feedback, that'd be great. I'll be sending some through the app too.
Emma - Community Specialist
9/11/17
Emma - Community Specialist
Hi there,

Thanks for posting back.

I do understand the inconvenience you're facing. Therefore, I highly recommend leaving feedback by following these steps:
  • Open Google Drive.
  • Click on Settings.
  • Select Help.
  • Select Send feedback.
  • Click on Send.
The product team reviews the feedback regularly and uses it to better improve the product overtime.

Hope this helps.

Best,
Emma
ToniCipriani
9/14/17
ToniCipriani
This is an absolutely ridiculous policy. There needs to be an option to retain backups indefinitely as long as user has space on their Drive, especially when there is no reliable offline backup without rooting and compromising device security.
 
I'm not aware iCloud or any other backup service has such a policy.
PuterPro2
10/9/17
PuterPro2
@Emma,This is ABSURD. I understand Cloud housekeeping, and yes, you have a lot of Users, but:1. The totality of the data space used by ALL the users combined is a tiny fraction of your spare storage capacity. Even if you're storing everything on all the devices.2. If your Drive team has even the slightest idea of their craft they bloody well should know that data aggregation (I don't recall the exact phrase) has been around since the first days of Business Data Storage (LONG before Cloud was even a possibility). I remember a seminar in the late 90's where Acronis was discussing it for their online backups. You don't need to store the SAME app for every User, you only need to store a TOKEN for each User and one copy (well two, one for redundancy) of the real file, so the REAL WORLD storage requirements is minimal. You don't have to store 100 million copies of Candy Crush! Two copies will do (OH WAIT, _YOU_ are already STORING THAT ... Play Store ...) All the User's backup needs is a POINTER, you don't need to store their Apps at all. Don't tell me that your Terms and Conditions don't state that you can access and examine the data, we both know it does. A heavy app user might have a couple hundred BYTES of markers to store to record what apps they have. If your backup is storing EVERY app individually for EVERY user your Drive team should be WHIPPED and placed in a public stockade for people to point and laugh {JK}, and the Lead should be fired {NOT a JK!}. 3. Regardless of how much space is being used, if a User is PAYING YOU for upgraded space, your shouldn't be touching it in ANY case, as long as their account is still active and paid up.4. Finally, you should NEVER delete a User's Data without NOTIFICATION OR WARNING. How much does a Text cost you? Really?? It couldn't be THAT hard to code a simple checkbox that says "Hey , we're cleaning up here, are you still planning on using that backup from 2012?" allowing them to extend it, or copy it to an offline location. You could even charge a small fee if they wanted you to store it over, say, 5 years, or whatever.DELETING A USER'S DATA WITHOUT WARNING IS NOT ANY WAY TO TREAT PEOPLE. ( I should know, you recently wiped my 10 YEARS of Calendar data without any possibility of recovery with no warning, costing my small business hundreds in income {two redundant backups also failed, a long sad "stuff happens" story}).Please, Emma, have your Boss read this, and give it some serious thought. This is not just a minor issue, this affects people's lives. First do no Harm. Don't forget your roots.
scoobydan
11/17/17
scoobydan
How do we get the attention of the Google Drive and Android teams on this topic?I feel this is a very very big deal!! I almost went through what @Tanglebrook did. My Nexus 5X stopped working out of the blue one morning and so I started to use an old spare android phone of mine in the mean time - this was cause I did not want to restore my Nexus 5X data onto a temporary old spare phone. I was waiting for my Nexus 5X to come back from repair or was gonna buy a new phone - I hadn't made my mind up as yet. The Nexus 5X had some service issues - it was out of warranty, but it was part of an extended warranty program for the known issue in the phone that caused it to die. But due to some complication, they wanted me to pay a large sum for the motherboard. At this point, I procrastinated for a while - I couldn't decide if I should shell out to get the 5X repaired or get a new phone. The Pixel 2 phones came out a while later and I got one.I hope Google sees how having the 72 day limit for an Android Backup is such a shitty move. There are so many circumstances when that period of time may pass before a new phone is activated with that Google account. In my case I faced a dead Nexus 5X, high costs of repair, and a long wait for the new Pixel 2 phones. The day I got my phone and restored my account is the day I found out I had ONE DAY LEFT, before my Android backup, stored on my Google Drive account, which has 60GB FREE MIND YOU, was going to be automatically deleted and there was nothing I could do about it. No option to copy it to my Google Drive or my computer. This I feel is ridiculous.IT IS A GODDAMN BACKUP. It's something which is so critical and important to us and should have long term storage! Count it against our Google Drive usage if you have to, Google, but don't you dare let this policy be, which deletes your Android phone users backups, without their knowledge, without giving them any warning or alert, without giving them any option to save it for later. I cannot even imagine the agony, grief and difficulty I'd have gone through if my backup was deleted - ALL THE WHILE I THOUGHT, NO WORRIES, ALL MY DATA, APPS AND SETTINGS ARE SAFELY BACKED-UP TO MY GOOGLE DRIVE. Cause that's the option I chose. That's the option Google gave me. NEVER ONCE was anyone told that this so called BACKUP, was temporary.SHOCKING.Please change your policy on this.1. Alert and warm all users who have Google Drive Backup enable for their Android Devices.2. Send emails when the date of deletion is not far, so that people realise they have to act.3. Allow them the option to copy this to their Google Drive folder, counting against their storage, or allow them to download the backup to their computers, for restoration when it suits them best.4. OR YOU COULD JUST REMOVE THIS TIME LIMIT ALTOGETHER. <DON'T BE EVIL>
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