How to get support for Google Drive

We're here and we'd love to help. Whether you are new to cloud storage, are wanting to learn about a specific feature, or are experiencing technical issues, Google Drive provides five avenues for your questions:

Help Center

The help center is your online resource for learning about everything Google Drive has to offer. Help center articles will get you up to speed on a large variety of topics related to:

  • Google Drive on the web
  • Google Drive for Mac/PC
  • The Google Drive app for smartphones and tablets

Please visit or click on the Settings menu and select Help.

Troubleshoot & Known Issues

Experiencing technical issues? You can use the troubleshooting section of the help center to keep up to date on known issues and common errors, as well as to work through problems.

Product Forum

Have a specific use case that requires personalized guidance? Check out our forum for help from:

  • Product experts who volunteer their time to solve issues
  • Google Drive staff who actively monitor the forum and often chime in to help directly
  • Other community members who often have run into, and solved, similar issues

Please visit the forum to interact with the large and growing community of Google Drive enthusiasts.

Note: At the moment, the forum is not available in all languages.

User Feedback

If you believe you’ve discovered a new bug or technical issue involving Google Drive, please feel free to report the issue right from Google Drive.

  • For issues related to Google Drive on the Web:
    1. Click the Settings menu.
    2. Click Help.
    3. Click Send feedback.
  • For issues related to the Google Drive Android app:
    1. Click the three vertical dots icon in the top right-hand corner.
    2. Click Report an issue.
  • For issues related to the Google Drive iOS app:
    1. Click the menu icon.
    2. Click the Settings menu.
    3. Select Report an issue.

When filling out the Google Feedback form, please be as specific as possible. Providing information such as the error message you received or the action you took when the issue occurred will help our team fix your problem faster.

Google Drive Customer Service

Phone or chat support: If you’d like to speak or chat with a customer service agent, please visit our live support page and click either Phone or Chat. Live support is available in English only.

Email support: For help with your issue via email, fill out our contact form. Email support is available in English only.

Matt is a Docs & Drive expert and author of this help page. Leave him feedback below about the page.

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