Get help with common problems below. If you need help with a different Google Drive problem, contact us.
Problems with payment or storage plan
- I bought more storage, but my limit has not increased.
- My payment isn't going through to buy more storage.
- I need to change my storage plan.
Problems with Google Drive
If you still have a problem, you can contact us via our forum, feedback, or support service.
Ask your question in the forum
Submit user feedback
If you've discovered a new bug or technical issue, report the issue right from Google Drive.
- Go to drive.google.com.
- Click Help .
- Click Send feedback.
- Enter your feedback, then click Send.
Get more help
To contact us, sign in to your Google Account.
For more help, learn how to delete and restore files in Google Drive.