If you're having trouble viewing a file in Google Drive, here's how you can try to fix the issue.
1. Wait and try opening your files again later
- Wait a few moments: if you see a ‘Temporary Error (502)’ message when you try to open files in Drive, it means that your documents are temporarily unavailable. This issue is usually temporary, so wait a moment and then try to open them again.
- Check the Google Workspace Status Dashboard: If there's a known outage for Drive or Google servers, it will appear the Google Workspace Status Dashboard as a red dot next to the product. Click the dot for details about what’s wrong.
2. Try basic troubleshooting
Try to connect to another network to see if your files load correctly.
- Check the system requirements and supported browsers to make sure that you're using a supported browser and operating system.
Drive can be used with the two most recent versions of all major browsers.
- We recommend using Chrome for Drive. But you can try opening Drive in another browser, such as Mozilla® Firefox®, Microsoft® Internet Explorer® or Apple® Safari®.
If you turned on offline access and you're still having trouble opening files, try turning it off and on again to resolve the issue. Go to Settings and next to Offline, untick or tick the Sync to edit offline box to turn it on or off.
3. Try more advanced troubleshooting
- Follow the steps listed under 'What to do if a site seems broken'.
- After you've got the site working again, you can continue to report the site.
These steps didn't fix my issue
- Report a bug or send your user feedback directly from Drive.