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We've gotten reports about some users being signed out of their accounts unexpectedly. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats. Please try to sign-in again at and if you cannot remember your password, please use this link to recover your password. If you use 2-Step Verification, there may have been a delay in receiving your SMS code. Please try again or use backup codes.

Common errors in Google Drive

Click one of the errors or problems below to learn how to fix any problems you might be experiencing with Google Drive.

Temporary Error (502)

Your documents are temporarily unavailable. These errors generally resolve themselves within a few minutes, so please wait a bit before trying to access them again.

If Google Drive loads but your items aren't displayed, trying clicking on any other view, such as "All items" or "Owned by me." This should make the error message disappear and your files appear as normal.

"Trying to connect."

There are a number of reasons why you might encounter the "Trying to connect" error message when using Google Drive on the web. The most common cause is a weak Internet connection.

Use offline mode so that you can continue working on files even if your Internet connection is weak or unavailable. Read more about offline mode and how to set it up


Learn how to fix problems syncing to your computer.

Learn more about errors with video in Google Drive.

Evan is a Docs & Drive expert and author of this help page. Leave him feedback below about the page.

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