Issues setting up Gmail custom address with your domain

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If you have had email for your domain before, there are several conflicts that can get in the way of configuring your Gmail custom address.

Here is a list of the most common conflicts:

Solve issues setting up Gmail Custom Address

Here's how to fix the most common conflicts that can interfere with your Gmail custom address:

Your domain has a current Google Workspace account:

You cannot set up a Gmail custom address on a domain that has a current Google Workspace account.

  1. Remove Google Workspace from your domain:
  2. After removing your domain or cancelling Google Workspace, follow the steps below to check if there is a Google Workspace synthetic record remaining and remove it.

Existing Google Workspace synthetic record:

  1. Log in to Google Domains.

  2. Click on the DNS tab for the domain that has the conflict.
  3. Scroll down to Synthetic records and look for a Google Workspace synthetic record.
  4. If you have one, you can delete it.

Note: If your Google Workspace account still exists, make sure that you want to delete or suspend it before deleting the synthetic record. You can delete or suspend your Google Workspace account via the Admin console.

Resource record conflicts:

  1. If you haven't already, log in to Google Domains.

  2. Click on the DNS tab for the domain that has the conflict.
  3. Scroll down to Resource records and look for any of the following records.
    • root (@) MX record
    • DKIM TXT record with key '._domainkey'
    • DMARC TXT record with key '_dmarc'
    • root (@) spf TXT record
    • root (@) spf SPF record
  4. Click Delete next to the record to delete it.

Not using Google's name servers:

  1. Log in to Google Domains.

  2. Click on the DNS tab for the domain that has the conflict.
  3. Scroll down to Name servers.
  4. Select Use the Google Domains name servers and click Save.
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