View, download, and manage your invoices

Display & Video 360 sends invoices on the first day of the month for the previous month's activity. If a campaign runs for more than one month, you'll get separate invoices for each month.

Invoices are emailed automatically on the first day of the month. If you don't receive yours, ask your account admin to add you to the email recipient list.

If you have admin access, you can view, download, and manage your invoice on the invoices page in your billing summary. In your billing summary, you can also:

• See all of your invoices, debit memos, and credit memos.
• Filter your invoices by status, due date, outstanding amount, and more.
• Create custom filters and save them for future use. 
• Sort your invoices in ascending or descending order.
• Download invoices in bulk.
• Search for specific invoices.

Any edits to your billing profile will take effect immediately and be reflected on that month's invoice.

Edits to a billing profile only apply to the advertisers assigned to the billing profile. If you want to update the settings for all advertisers in a partner account, you will need to update all of your billing profiles.

Instructions

Find your invoices

To find all invoices:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic details
2. Find the "Billing profile" section, then select a billing profile.
3. Click Billing summary.
4. Click View Invoices.

5. Choose an option from the drop-down that appears:
   • "Open invoices and debit memos" shows all open invoices or debits that need to be paid.
   • "Open credit memos" shows any open credits that you can apply to open invoices.
   • "All invoices and memos" shows all of your invoices, including those that are closed or paid.
   • "All credit memos" shows all of your credits, including those that have already been applied to invoices.

 

To find a specific invoice:

1. Click on the search field at the top right of the table and enter any text that is in the invoice. This includes an advertiser name or ID.
2. (Optional) Use “AND” to find invoices with two specific words. For example searching “video AND game” will show invoices that contain the words “video” and “game”.
3. (Optional) Use “OR” to find documents with either of two words. For example, searching for “Nov. OR Dec.” will show invoices that contain either the word “Nov.” or “Dec.

Filter your invoices

1. Above the table, click + Add a filter. 
2. Select the filter type that you’d like to apply. 
3. Enter any additional information needed to complete the filter.
   • Example: After you add the “Document number” filter, enter the invoice number (or list of invoice numbers, separated by a comma) that you’re searching for.
   • Example: After you add the “Issue date” filter, select the date range of the documents you need to see.
4. Click Apply, then add more filters as needed.

Tip: To remove a filter, click the X on the filter you’d like to remove. 

Look at the details of an invoice

Click the invoice you’d like to see details for. A pop-up will appear with details like the invoice number, invoice amount, status, purchase order number, account details, and more. In the “Document Activity” section, you can see who the invoice was delivered to. 

To close the pop-up, click the X in the top left. To download, or request a revision to your invoice, click Actions in the top right of the invoice pop-up. 

Sort the invoices you see

To sort your invoices ascending or descending order, just click the column header that you’d like to sort by. Click the column header again to toggle between ascending and descending order.

Download individual or multiple invoices

1. Check the box to the left of the invoices that you’d like to download.
   • To select all of the invoices that appear in your table, check the box at the very top left of the table.
2. Click Download selected.
   • If you select all and you have many documents, you will be given the option to download just the documents on that page or across all pages. 
3. Choose the format you’d like to use to download your invoices. 
4. Click Download. 

Find a specific invoice

1. Click Search documents at the top right of the table. 
2. Enter text that might help you find the invoice you’re looking for. As long as the text appears on your invoice, it’s searchable. To refine your search even further:
   • Use “AND” (in uppercase letters) to find documents with two specific words. For example, searching for “video AND game” will search for invoices that contain both “video” and “game.” 
   • Use “OR” (in uppercase letters) to find documents with one of two words. For example, searching for “Nov. OR Dec.” will search for invoices that contain either “Nov.” or “Dec.”

Show or hide columns

1. At the top of the column on the far right of your invoices table, click Edit.
2. Select the columns you want to show or hide.
3. To rearrange the order of the columns in the table, drag the column names in the "Edit" box.
4. Click Save.

Save custom filters

You can add columns, sort, search for and filter your invoices to show only the documents you want to see (for example, all invoices in descending order of open amount, for a particular product), and then save this customization for future use. You can access your saved custom filters in the drop-down menu at the top of the table by clicking Open invoices and debit memos.

See other groups of documents

1. Click the arrow next to “Open invoices and debit memos.” 
2. Choose an option from the drop-down that appears:
   • "Open invoices and debit memos" shows invoices or debits that need to be paid.
   • "Open credit memos" shows credits that you can apply to open invoices.
   • "All invoices and memos" shows all of your invoices, including those that are closed or paid.
   • "All credit memos" shows all of your credits, including those that have already been applied to invoices.
   • “All service agreements” shows you all service agreements used.

View and edit recipients for email invoice delivery

To share invoices, you can add email recipients to receive email invoice deliveries. Emailed invoices will have the bill-to address printed on the documents.

To view email recipients for email invoice delivery:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic Details.
2. Under the “Billing profile” section, select a billing profile.
3. Click the Billing summary tab on the top right.
4. Click Manage Settings.
5. Under the “Payments account” section, view the list under “Email invoice delivery”.

To add an email recipient for email invoice delivery:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic Details.
2. Under the “Billing profile” section, select a billing profile.
3. Click the Billing summary tab on the top right.
4. Click Manage Settings.
5. Under the “Payments account” section, click Edit next to “Email invoice delivery”.
6. Select Add new email address.
7. Enter your email address.
8. Click Add.
9. Click Done.

Display & Video 360 will send an invitation via email to the new email address. The email owner needs to accept the invitation before they can start receiving invoices.

View and edit recipients for mail invoice delivery

To share physical invoices, you can add addresses to receive invoice deliveries through mail. The physical invoice copies are sent by post on the 15th of the next month to the provided invoice delivery addresses. Mailed invoices will have the bill-to address printed on the documents.

To view addresses for mail invoice delivery:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic Details.
2. Under the “Billing profile” section, select a billing profile.
3. Click the Billing summary tab on the top right.
4. Click Manage Settings.
5. Under the “Payments account” section, view the list under “Mail invoice delivery”.

To add an address for mail invoice delivery:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic Details.
2. Under the “Billing profile” section, select a billing profile.
3. Click the Billing summary tab on the top right.
4. Click Manage Settings.
5. Under the "Payments account" section, click Edit next to “Mail invoice delivery”.
6. Select Add another address.
7. Enter the address.
8. Click Add.
9. Click Done.

Edit the bill-to address

This bill-to mailing address appears on your invoices and statements. You can update the bill-to address to a different address in the same country. If the new address is in a different country, a new billing profile must be created. Contact Google support for further assistance.

To edit the bill-to address:

1. In a Display & Video 360 partner or advertiser, click Settings, then Basic Details.
2. Under the “Billing profile” section, select a billing profile.
3. Click the Billing summary tab on the top right.
4. Click Manage Settings.
5. Under the "Payments account" section, click Editnext to “Bill-to address”.
6. Click the "Bill-to address" dropdown.
7. Select your bill-to address. You can choose an existing address or add a new address. To add a new address:
   1. Select Add another address.
   2. Enter the new address.
   3. Click Add.
8. Click Done.

Run a report to compare usage and costs

To clarify amounts on your invoice, compare usage and billable costs using the billing and refund report.