How to get support

Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.

Support mediums available by Google Marketing Platform product

Product	Live-chat support	Email support
Platform Home	Yes, in product	Yes, in product
Advertising products
Display & Video 360	Yes, in product	Yes, in product
Search Ads 360	Yes, in product	Yes, in product
Campaign Manager 360	Yes, in product	Yes, in product
Studio	Yes, in product	Yes, in product
Ads Creative Studio	No	Yes, English only - 24 hours a day 5 days a week
Analytics products*
Analytics 360	Yes, in product	Yes, in product
Tag Manager 360	No	Yes, in product

* In-product support for standard Analytics products is based on your Google Ads customer status.

⁺ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).

To contact support:

1. Sign in to your product account.
2. Click in the header.
3. Under Need more help?, click Contact Us.
4. In the text box, enter a description of the problem you're having, then click Next step.
5. Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.

Note: You can get support for Google Marketing Platform Product APIs by searching for the platform you need API assistance for in the Developers site.

Live chat

During weekdays, the best way to contact customer support is via in-product live chat.

Chat support availability

Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.

Platform Home

Region	Supported languages	Availability
Americas	English	9 AM–8 PM ET
Europe, Middle East, Africa		9 AM–5 PM GMT
Asia		10 AM–6 PM JST

Advertising products

	Display & Video 360	Search Ads 360	Campaign Manager 360			Studio	Authorized Buyers
Language
English	Mon–Fri 24 hours a day
Japanese	11 AM–1 PM JST 2–5 PM JST					N/A	N/A
Portuguese	5 AM–4 PM BRT 8 AM–6 PM GMT+1					N/A	N/A
Spanish	5 AM–4PM ART 8 AM–6 PM GMT+1					N/A	N/A

Analytics products

	Analytics	Tag Manager, Attribution (Beta)
Language
English, Portuguese, Spanish	Americas: 9 AM–8 PM ET Europe, Middle East, Africa: 9 AM–5 PM GMT Asia: 10 AM–6 PM JST	N/A

Email

If chat support is unavailable, email support may be available.

If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account.

For help with Google Ads, visit the Google Ads Help Center.