Browser-related issues, such as persistent loading screens or login loops, may prevent Display & Video 360 from loading certain parts of the interface or prevent access altogether. To fix these issues:
- Use a supported browser: You need to use a recent version of Chrome.
- Disable ad blocking software: Ad blocking software blocks ads from loading in your browser. Disable any ad blocking software installed on your browser before you use Display & Video 360.
- Ensure essential DoubleClick domains aren't blocked by your firewall, router, or proxy settings: Reach out to your network administrator to verify that the following domains aren't blocked:
g0.doubleclick.netg1.doubleclick.netg2.doubleclick.net
- Check proxy settings: Your browser's proxy settings may restrict access to Display & Video 360.
If you’ve checked these browser settings and are still having issues loading parts of the Display & Video 360 interface, you can try these options:
- Clear cache and cookies: This might fix certain issues like loading or incorrect formatting. Follow these instructions to clear these settings in Chrome.
- Turn off extensions: If you are using Chrome, extensions could be preventing the interface from loading properly. To turn off extensions, follow these instructions under "Manage your extensions".
- Try an Incognito window: Follow these instructions to open an Incognito window in Chrome. You’ll need to sign in to Display & Video 360 in the Incognito window. If you can load Display & Video 360 here, the issues experienced might have been with your cache, cookies, or other browser settings listed above.
- Sign in and out: This might fix certain issues like recent account access level changes not being reflected.
If you still can't access Display & Video 360, there may be a temporary issue with the platform. Check again later and if the issue persists, contact support.