Fix Daydream controller problems

If your Daydream controller won't pair, disconnects, or won't update, try the solutions below.

Step 1: Charge your controller

Your controller’s battery might be low. To charge your controller, you’ll need a USB Type-C charger. It might take up to 2 hours to fully charge the controller (or until the status light stays on).

Step 2: Close other apps

1. On your phone, find your recent apps. 
2. To quit all apps, tap Clear all.
   • On some phones, you first need to swipe to the end of the list.
3. Open the Daydream app .

Step 3: Check Bluetooth connectivity

On your phone, turn Bluetooth off, and then on again. If the controller still isn’t pairing, turn off any active Bluetooth connections:

For Android 7.0 devices

1. Open your phone's Settings app .
2. Under "Wireless & networks," tap Bluetooth.
3. Make sure Bluetooth is turned on.
4. Disconnect all devices except the controller. For each device, tap the name and tap OK.

For Android 8.0 devices

1. Open your phone's Settings app .
2. Under "Connected devices," tap Bluetooth.
3. Make sure Bluetooth is turned on.
4. Disconnect all devices except the controller. For each device, tap the name and tap OK.

If your controller still isn't working, try the following steps:

Daydream controller won’t pair or won’t update

Unpair and re-pair Daydream controller

For Android 7.0 devices

1. Open your phone's Settings app .
2. Under "Wireless & networks," tap Bluetooth.
3. In the "Paired Device" list, next to the controller, tap Settings .
4. Tap Forget.
5. Open the Daydream app  Settings.
6. Tap Controller  Pair new controller.
7. To finish pairing, hold down the Daydream button .

For Android 8.0 devices

1. Open your phone's Settings app .
2. Under "Connected devices," tap Bluetooth.
3. In the "Paired Device" list, next to the controller, tap Settings .
4. Tap Forget.
5. Open the Daydream app  Settings.
6. Tap Controller  Pair new controller.
7. To finish pairing, hold down the Daydream button .

Restart phone

If your controller still won't pair, restart your phone.

Reset the controller

1. Plug the controller into a USB cable.
2. Plug the other end of the USB cable into a power source (like a laptop or charger).
3. At the same time, press the App button and Daydream button , and hold for up to 3 seconds then release them both.

If the above steps didn’t fix the problem, continue to "Clear VR Services app data" below.

Controller disconnects while in VR

Try a different location

Move away from large metal objects or other Bluetooth devices. These objects can interfere with Daydream.

If the controller still doesn’t keep a strong connection, continue to "Clear VR Services app data" below.

Step 4: Clear VR Services app data

1. On your phone, find your recent apps. 
2. Quit all apps by tapping Clear all.
3. Open your phone's Settings app .
4. Tap Apps Google VR Services Storage Clear Data OK.
5. Open the Daydream app .
6. Try pairing.

If the Daydream controller still isn't working, tap or click the Contact Us button in the top right corner of this page.