Reports in Comparison Shopping Service Center

See detailed information regarding the performance, CSS requirements, account history, account diagnostics, and item diagnostics of your CSS and associated merchant accounts.

Performance

The "Performance" page shows the overall performance of Shopping ads for the merchant accounts you represent. To get to this page, click Reports on the navigation menu, then click Performance.

Comparison Shopping Service Center Performance screen

CSS requirements

The "CSS requirements" page shows the number of merchant domains you represent (those for which you show products on your CSS website) by country. To get to this page, click Reports on the navigation menu, then click CSS requirements.

Comparison Shopping Service Center CSS requirements screen

All merchant domains for which you have uploaded products are included in the count for their respective countries. To target Shopping ads to a specific country, and in order for that country to show on this page, your site must show products from at least 50 merchants that ship to that country. Learn more about CSS requirements

To view the entire list of merchant domains for a country, click on the country name.

If you have product offers from additional merchants on your website that you’d like to add, you can upload a list of additional merchants by clicking the blue upload button CSSC upload icon.

To download a full list of merchant domains by country, click the download button download icon.

Account history

The "Account history" page lets you see changes in the merchant accounts that you represent, including merchants that recently joined or left your CSS and changes in opt-in status, and any change in suspension status. You can filter your view of this page by date or by the type of status change to the account. You can also download this report for your records. To get to this page, click Reports on the navigation menu, then click Account history.

Comparison Shopping Service Center Account History screen

Note: Opt-in status can change when a merchant opts out from your CSS or when a merchant chooses to opt in again. Any merchant that does not take an action is opted-in by default and will not appear on "Overview", but can be viewed in merchant accounts

You may see the following icons on the account history page:

Icon Title Description
Opted in Account is opted in to serve Shopping ads through this particular CSS.
Opted out Account is opted out from serving Shopping ads through this particular CSS.
Received warning Account received at least one warning in at least one country.
Suspended Account has been suspended in at least one country.
No longer suspended / No longer warned Suspension or warning has been removed from the account.
Closed Account has been closed.
Added / Created Account was created or added to CSS.
Converted from/to marketplace seller Account converted from or to a marketplace seller.

Account diagnostics

The "Account diagnostics" page lets you see the status of the merchant accounts you represent over time, as well as the number of items associated with each account status, and the account issues information for certain merchant accounts. To narrow your view, click the filter iconFilter icon.

Comparison Shopping Service Center Account Diagnostic screen

For example, let’s say you represent 1,800 merchant accounts, and of those accounts, 250 are currently suspended in one or more countries. You’ll see this represented in the top chart on the "Account diagnostics" page. Within the 250 accounts that show a status of “suspended” there may be 50,000 items. You’ll see this represented on the second chart on the page. Learn more about account statuses

Below the status charts, you’ll see a table that includes account issues information for merchant accounts that have provided authorization to your CSS. This table includes information on the individual account issues, and on countries and affected items for each account. In the above example, if 200 of the 250 suspended accounts have provided authorization to your CSS, you will see the issues underlying the suspensions of these 200 accounts.

To address account issues, click on the merchant name and you’ll be directed to the Merchant Center account, provided you’ve been authorized to do so by the merchant.

Item diagnostics

The “Item diagnostics” page lets you see the status of the products you advertise on behalf of all the merchant accounts you represent over time, including products that are pending, disapproved, out of stock, or available.

Comparison Shopping Service Center Item Diagnostic screen

To narrow your view, click the filter icon Filter icon to see only a select set. You can also see the total number of items for each status by account. To address the issues shown on this page, click on the merchant name and you’ll be directed to the Merchant Center account, provided you’ve been authorized to do so by the merchant.

Need help? Click hereto contact CSS Center support.

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
5172632
false