Please make sure your invoice is accurate and complete. A few tips to keep in mind:
- send invoices after Google has received the goods or service
- reference Google's Purchase Order (PO) number, PO line number and Invoice Number on the invoice
- ensure invoice information matches information on the PO. This includes for example ‘Bill-to’ & ‘Ship-to’ locations, item description, price, and currency
- ensure the invoice date is not in the future and the invoice date reflects the date services were rendered and not the date services were first quoted
- make sure you are entering appropriate taxes in your invoices at the time of invoice submission (Including e-invoices).
The primary reasons invoices are returned to vendor are:
- A mismatch of information between the invoice and purchase order (e.g. entity, PO number, supplier name, amount, PO currency, line items)
- Missing information
- Credit memo does not reference PO number or the original invoice number
Select your bill-to country to see Google invoice requirements:
How to submit your invoice:
Please submit your E-Invoice through the Ariba Network.
- If you have a standard account and need to submit an invoice through the Ariba network, please follow this instruction
- If you have an enterprise account and need to submit an invoice through the Ariba network, please follow this instruction
Attached invoices have to meet the following requirements:
- must be PDF format
- name of the file cannot include special characters: &, “, ‘, <, >
- max document size is 2MB
Additional invoice guidance below:
Google Ariba Network will be configured with Google Malaysia SST ID (Sales Tax ID and Service Tax ID) in the AN profile along with the Sold To address.
If Malaysia suppliers have Sales Tax ID and Service Tax ID, they must configure their SST ID in the Additional Company Addresses section only
- Suppliers must create two Malaysian addresses (one for each tax ID) in the Additional Company Addresses section
- Malaysian ‘Sales Tax’ and ‘Service Tax’ entries will be configured in Country-based rules
- Suppliers can then choose the tax categories configured by buyers from the Category drop-down menu while creating invoices
Invoices must include the following to be processed:
Supplier Info
- Supplier Name
- Supplier SST Number
- Supplier Legal Mailing Address
Google Info
- Google Bill-To Entity
- Google Bill-To Address
Invoice Info
- Invoice Date
- Invoice Description of Goods or Services Supplied
- Invoice Net Unit Price
- Invoice Amount (Excluding VAT)
- Invoice Currency
- Invoice VAT Amount & Rate
- Invoice Total Amount (Including VAT)
- Words "Tax Invoice" displayed
For more information on how to update your account information or submit an invoice through the Ariba network, please go to Transacting over the Ariba network.