Basic Information

  1. What is Google Cloud Print?
  2. What kind of printers can I print to using Google Cloud Print?
  3. How do I connect my printer to Google Cloud Print?
  4. Where can I print from?
  5. How do I share my printer?
  6. How do I rename my printers?
  7. What happens if my printer is offline?
  8. What happens if my user account is logged out on my Windows, Mac, or Linux computer?
  9. How many printers can I register?
  10. How can I reconnect a printer that I deleted?
  11. Who can see what I’m printing?
  12. How can I deploy Google Cloud Print at my company?
  13. How do I use the public printer features?

Ways to print

  1. How do I print to my Google Cloud Print printer?
  2. How do I print from Google Chrome?
  3. How do I print to my Android/iOS tablet or phone?
  4. How do I print from mobile Google Apps?
  5. How do I save files to Google Docs?
  6. How do I print a file stored on my computer?
  7. How do I print a file at FedEx Office?
  8. How do I use the Google Cloud Print app for Android?
  9. What is Google Cloud Printer?
  10. Why are the printer options disabled when I use the Google Cloud Printer?
  11. My smartphone runs Android 4.4 (KitKat), but it doesn't include the Google Cloud Print service. How can I add it?

Troubleshooting Google Cloud Print

  1. Why is my document not printing?
  2. Why can’t I print to my cloud printer from Chrome?
  3. Why are my documents stuck in the print queue?
  4. Why is the Google Cloud Print window blank or black?
  5. Why doesn't Google Cloud Print work on my corporate network?
  6. Why do I see a "Could not get printer information from HP" error?
  7. Why don't I see any printers on the Google Cloud Print management page?
  8. What does the print job status "Update required" mean?

Google Cloud Print for Developers

  1. How can I develop a Google cloud ready printer?
  2. How can I develop an application that integrates with Google Cloud Print?
  3. Is there any example code?

Google Cloud Print and your privacy

  1. What information is shared with Google when I use Google Cloud Print?
  2. Can you explain more about these three categories of information?
  3. Do you keep copies of all the documents I send to print?
  4. Does Google keep a record of what documents I have printed using Google Cloud Print?
  5. Can I delete records from my history of using Cloud Print?
  6. Does Google look at the contents of documents I send to print? Are they kept confidential?
  7. Where can I learn more about how Google treats my personal information?

Basic Information

  1. What is Google Cloud Print?

    Google Cloud Print is a new technology that connects your printers to the web. Using Google Cloud Print, you can make your home and work printers available to you and anyone you choose, from the applications you use every day. Google Cloud Print works on your phone, tablet, Chrome device, PC, and any other web-connected device you want to print from.

  2. What kind of printers can I print to using Google Cloud Print?

    Google Cloud Print can print to Cloud Ready printers, which connect directly to the web and don’t require a PC to setup. Google Cloud Print can also connect to existing (classic) printers that are plugged into a Windows, Mac, or Linux computer with Internet access, using the Google Cloud Print connector in Google Chrome.

  3. How do I connect my printer to Google Cloud Print?

  4. Where can I print from?

    We’re working to provide Google Cloud Print integration with many Google products and services, the first of which are Chrome OS, Chrome, Gmail for mobile, and Google Docs for mobile. You can also print to 3rd-party native mobile apps on the Android and iOS platforms. See applications that allow you to print to Google Cloud Print.

    You can also try the Google Cloud Print app for Android, so you can not only submit print jobs to connected cloud-ready printers, but also control printer options and manage print jobs right from your mobile device.

  5. How do I share my printer?

    You can let your friends use any printer you connected to Google Cloud Print, as long as they also have Google Accounts. Follow these steps to manage your printer's sharing permissions:

    1. Visit the Google Cloud Print management page.
    2. Click the Printers on the left side.
    3. Select the printer that you want to share.
    4. Click the Share button.
      • When you share printers, you'll share printer names so choose a descriptive name when setting up your printer for the first time.
    5. In the dialog that appears, enter the email address for the person or Google Group you want to share with.
    6. Click Share.

    Your friend will receive an email notification. To disable sharing, follow the steps above to open the Sharing dialog for the printer and edit the user list.

    Sharing your printer with a group of friends

    Want to share your printer with a group of friends? First, you'll need to set up a Google Group. Once you've set up the group and invited all your friends, follow the instructions above to share the printer. If you've shared a printer with a group and you're the group owner, you're all done -- group members can now access the printer as long as they have a Google Account. If you're not the group owner, a request will appear for the group owner the next time they go to their Google Cloud Print management page. Once they approve the request, group members can access the printer.

    Don't see the printer?

    If you don't see a printer, try these tips below.

    • Refresh your printer list.
    • Check with the printer owner or group owner. Remember, the owner controls printer permissions.

    If you're sharing multiple printers with the same group, the group owner can wait until all sharing requests have been made and accept all requests at once to avoid accepting each request individually.
  6. How do I rename my printers?

    If you're the owner of a printer, you can rename your printer by following these steps:

    1. Visit the Google Cloud Print management page and click Printers.
    2. Choose the printer you want to rename and click Rename.
    3. Edit the name of your printer and click on Rename.
  7. What happens if my printer is offline?

    If your printer can’t be reached at the time you submit your print job (e.g. the computer running the Google Cloud Print connector is turned off, or your Cloud Ready printer is disconnected), your job will wait in the print queue in the cloud. Your printer will download and print the job normally as soon as it comes back online.

  8. What happens if my user account is logged out on my Windows, Mac, or Linux computer?

    For your classic printer to be connected to the Google cloud, you must be logged into the user account you used to enable the Google Cloud Print connector on your Windows, Mac, or Linux computer. Your print requests will be saved and fetched normally when you log back in.

  9. How many printers can I register?

    You can connect any number of printers that you like to Google Cloud Print.

  10. How can I reconnect a printer that I deleted?

    If you delete your printer by mistake or change your mind later, you can re-connect the printer (including printers on your local device) by following the instructions below.

  11. Who can see what I’m printing?

    Google Cloud Print jobs are submitted and retrieved over a secure connection (https), and are available only to you and to the printer you submitted the job to.

  12. How can I deploy Google Cloud Print at my company?

    There are a few different approaches to deployment in a corporate or educational environment. To explore available options and tools, see the Business Overview for Google Cloud Print.

  13. How do I use the public printer features?

    If you'd like to share a printer publicly (for example, if you own a coffee shop and would like to provide a printer for patrons to use), you can do so in just a few steps:

    1. From the Google Cloud Print management page, select the printer you'd like to share. Remember, users will be able to see the name of your printer when they access it.
    2. Click the Share button.
    3. In the window that opens, click the Change link.
    4. From here, select the radio button marked Anyone with the link has access to the printer.
    5. Click Save.

    The above procedure will allow you to share a link giving people access to the printer. All they need is the link listed in the "Link to share" box.

    The link to share the printer can be long, so you may want to use a URL shortener like goo.gl.

    If you select a printer and click the Share button, you can also set the maximum number of pages per day that users can print, called the public printing quota. This is set to 15 pages per day by default, but can be adjusted to another amount or unlimited (no printing restrictions).

Ways to print

  1. How do I print to my Google Cloud Print printer?

    The steps you take to print will vary from application to application. Find applications that allow you to print to Google Cloud Print.

  2. How do I print from Google Chrome?

    Click the Chrome menu from your browser's toolbar and select Print to print the webpage you are viewing (you can also use the keyboard shortcut Ctrl+P). In the "Destination" section, click Change and choose your printer from the Google Cloud Print section.

    To learn about printing on your Chrome device, visit the Chrome Device Help Center. If you administer Chrome devices for your organization, learn more about configuring printers in the Chrome devices for Business and Education Help Center.

  3. How do I print to my Android/iOS tablet or phone?

    To send a print job from your computer to your tablet or phone, install Chrome for Mobile on your Android/iOS device and sign in with your Google Account. You'll see your mobile device listed as a printer in your Google Cloud Print dialogue. Just select your mobile device and your print job will be sent over. You can also share your mobile device with other users just like you would share a printer.

  4. How do I print from mobile Google Apps?

    On mobile Google Apps (like Gmail and Docs), click the menu in the top right corner and select Print. For printing with Google Docs, visit the Google Docs Help Center. For more information, visit the Google Mobile Help Center.

  5. How do I save files to Google Docs?

    Want to save a copy but don't want to print it out? You can easily save documents, like flight itineraries or purchase confirmations, as a PDF file in Google Docs. To save documents as PDF files, open your list of printers and select Save to Google Docs. If you don't see this printer listed, search for [ Docs ] or [ PDF ] to find the printer. Once you've selected the printer, your document will be instantly converted to a PDF and saved in your Google Docs account where you can view or download a copy at any time.

  6. How do I print a file stored on my computer?

    Quickly print a file from your computer by following the instructions below:

    1. Visit the Google Cloud Print management page and click the Print button.
    2. Choose Upload file to print.
    3. Click on Select a file from my computer.
    4. Select the file you want to print and click on the Open button.
    5. Choose your printer and click the Print button.
  7. How do I print a file at FedEx Office?

    Forgot to print a document before you left the house? Need to print out multiple 2-sided copies? Need to print a document that's 11" x 17"? You can print documents directly at FedEx Office (US locations only), by following these steps:

    1. From your Chrome device: Press Ctrl+P >choose Search for additional printers > select Print to FedEx Office.
      From Chrome: Ctrl+P, choose Google Cloud Print from the destination, select Print, and then select Print to FedEx Office.
    2. You’ll be asked to share your email address with FedEx Office and agree to the FedEx Office terms of use. If any issues occur with your print job, FedEx Office will notify you via email. Check the box “I agree” and click on the Print button.
    3. A notification box appears with a FedEx Office code that is available for use immediately and valid for up to 10 days. Use this code to pick up your document from any FedEx Office location. When you pick up your document at FedEx Office, you'll have the chance to customize your document in a number of ways. Some examples are printing larger sizes, double sided printing, printing select pages, and printing in color or black and white.
    Didn’t write down your FedEx Office code? Google Cloud Print will send you an email with your code. You can also get your code by opening up the Google Cloud Print management page, selecting your print jobs, and clicking Details. Your code will appear in the right hand panel.
  8. How do I use the Google Cloud Print app for Android?

    The available Google Cloud Print app for Android makes it easy to manage your print jobs, even across multiple accounts. You'll be able to print documents to any cloud-ready printers you've added to your Google account, but you'll also be able to control printer options and review previously-submitted print jobs right from your mobile device.

    Install and open the app: Once you've installed the app, simply open it by touching the Google Cloud Print icon.

    Manage print jobs: When the app opens, you'll be shown a list of submitted print jobs. To delete a queued or printed job, touch and hold the job to select it. When you're in this selection mode, you can select multiple jobs to delete.

    Switch accounts: You'll see the print jobs for the account that is indicated at the top of the screen. To view print jobs or printers for a different Google account, just touch the header to switch between them.

    Submit a new print job: There are a couple of ways you can use the Google Cloud Print app to print. First, you can use the "Share" or "Send" button from a different app (like Chrome for Android) and selecting Cloud Print. Alternatively, you can print directly from the app by touching the Print icon at the top of the screen that looks like a printer. Once you've selected the file you'd like to print, you can select the printer you'd like to send your print job to.

    Manage printer options: After you've selected your printer, you'll be able to adjust settings like printing in color or black-and-white, paper size, and DPI using the pull-down options.

    About notifications: Once you've submitted the print job, you'll get a confirmation in the form of a notification. Touching the notification will take you back to the Cloud Print app to view the current job status.

  9. What is Google Cloud Printer?

    Google Cloud Printer allows you to use Google Cloud Print from applications on Windows like Adobe Reader in the same way you use local printers. After it's installed, print from any application the same way you usually would, then select Google Cloud Printer as your printer. A new dialog will appear to select which printer in your Google account to use, and your printing options. Learn more or install the Google Cloud Printer here.

  10. Why are the printer options disabled when I use the Google Cloud Printer?

    The Google Cloud Printer doesn't accept options from the Windows print dialog, because they may not be compatible with the cloud printer you select. Instead, you can select print options in the Cloud Print dialog that appears after selecting which cloud printer to use.

  11. My smartphone runs Android 4.4 (KitKat), but it doesn't include the Google Cloud Print service. How can I add it?

    First, check your printing services to ensure the Google Cloud Print print service isn't installed by selecting Settings > Printing--many Android 4.4 phones include Google Cloud Print. If it's not there, you can install the app from the Google Play Store.

    The Google Cloud Print app can be used to print from other apps using Share today, and will be updated soon to integrate with the print framework on Android 4.4 and higher devices.

Troubleshooting Google Cloud Print

  1. Why is my document not printing?

    • Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
    • If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
    • Confirm that the computer connected to your printer is powered on and that you are logged in.
  2. Why can’t I print to my cloud printer from Chrome?

    To print directly from your Chrome browser, make sure you're running the latest version of Google Chrome.

  3. Why are my documents stuck in the print queue?

    If your documents are stuck in the print queue, try these tips below to solve this issue.

    If you're using a classic printer...

    • Make sure your Google Cloud Print connector is running on a computer that is turned on and using the latest version of Google Chrome.
    • Make sure your printer is on and connected to the computer running the Google Cloud Print connector.
    • Make sure you're printing to the correct printer. Sometimes, there may be duplicate printers shown.
    • In Google Chrome, select Settings, then the Show advanced settings link. In the "Google Cloud Print" section, click Manage. On the next screen, click Disconnect printers under the "Classic printers" section. Visit the Google Cloud Print management page and click on Printers. Delete any duplicate printers (printers with the exact same name) and then sign in to Google Cloud Print again.

    If you're using a cloud ready printer...

  4. Why is the Google Cloud Print window blank or black?

    If you have an extension installed, such as Ask Toolbar, it may cause issues with Google Cloud Print. Try disabling your extensions one by one to see if a particular extension is causing the problem. To disable an extension, click the Chrome menu on the browser toolbar > Tools > Extensions. Once you've disabled an extension, try printing your document again.

  5. Why doesn't Google Cloud Print work on my corporate network?

    If you're using a restricted or corporate network, Google Cloud Print may not work properly. For example, your documents may get stuck in the print queue and won't print until you restart the computer that has the connector enabled.

    If you're an IT administrator and interested in setting up Google Cloud Print for your corporation, contact the Google Cloud Print developers group.

  6. Why do I see a "Could not get printer information from HP" error?

    If you see a "'Could not get printer information from HP" error, you've probably already registered your HP ePrint printer with another account. To resolve this issue, you can follow any one of the steps below.

    • Unregister the printer with the original account and register it with a new account.
    • Share the printer from the original account to your new account.
    • Request a new email address from HP and re-register your printer.
  7. Why don't I see any printers on the Google Cloud Print management page?

    If you don't see any printers listed on the Google Cloud Print management page, try these troubleshooting tips below.

    • Make sure you're signed in to the same account on your Google Cloud Print management page and the Google Cloud Print connector in Google Chrome.
    • Make sure you have local printers available. In other words, your printers should be installed on the computer with the Google Cloud Print connector.
    • Verify you're on the latest OS version on your Chrome device, Mac, or Windows machine.
    • Sign out and sign back in to the Google Cloud Print connector.
    • Verify the computer with the Google Cloud Print connector is on and running.
    • Make sure that your printer driver is up-to-date. If your printer driver is outdated, install the latest version from your manufacturer's website.
  8. What does the print job status "Update required" mean?

    Some Epson Cloud Ready printers may experience problems due to a recent change to Google Cloud Print. If your printer is affected, your print jobs will display the status "Update required" in the Cloud Print Management page.

    To resolve this issue, follow these instructions to update your printer to the latest firmware and re-enable Google Cloud Print.

Google Cloud Print for Developers

  1. How can I develop a Google cloud ready printer?

    For a step-by-step guide to developing printers that integrate with Google Cloud Print, check out the tutorial available on our codesite.

  2. How can I develop an application that integrates with Google Cloud Print?

    If you are an application developer looking to enable Google Cloud Print in your web, mobile, or native app, check out the tutorial available on our codesite.

  3. Is there any example code?

    The Google Cloud Print connector in Chrome is open-source and available for review. Sorry, we're unable to offer support to teams looking to build or compile Chromium or Chromium OS beyond what is publicly available in the developer forums.

    Sample code relevant to both application developers and printer makers is also available on our codesite.

Google Cloud Print and your privacy

  1. What information is shared with Google when I use Google Cloud Print?

    There are three categories of information shared with Google when you use Google Cloud Print - information about the jobs you send for printing, the documents themselves, and server logs created from each request you make to the Google Cloud Print service.

  2. Can you explain more about these three categories of information?

    • Of course. Google keeps information about the print job in question (the job title, the printer you sent it to, printer status information) as a record, along with your Google Account ID. We need this information in order to process the jobs you send for printing, and to allow you (and only you) to view and edit your printing history through the Google Cloud Print dashboard.
    • Google also keeps a copy of each document you send for printing - but only for so long as the printing job is active and not complete. We have to do this to make sure your document gets printed. Once the job is complete, the document is deleted from our servers.
    • Finally, our servers also keep logs of the requests made by all of the Google Cloud Print users. These are routine server logs and do not contain any personal information. You can read more about how Google treats server log data.
  3. Do you keep copies of all the documents I send to print?

    Yes, but only for so long as the printing job is active and not complete. We have to do this to make sure your document gets printed. Once the job is complete, the document is deleted from our servers.

  4. Does Google keep a record of what documents I have printed using Google Cloud Print?

    Yes. Google keeps information about the print job in question (the job title, the printer you sent it to, printer status information) as a record, along with your Google Account ID. We need this information in order to process the jobs you send for printing, and to allow you to view and edit your printing history through the Google Cloud Print dashboard.

  5. Can I delete records from my history of using Cloud Print?

    Absolutely. You can see and edit these records through the Google Cloud Print dashboard at any time.

  6. Does Google look at the contents of documents I send to print? Are they kept confidential?

    Documents you send to print are your personal information and are kept strictly confidential. Google does not access the documents you print for any purpose other than to improve printing.

  7. Where can I learn more about how Google treats my personal information?

    Your use of the Google Cloud Print service is covered under the Google Privacy Policy. If you’d like to learn more about Google’s commitment to your privacy and protecting your personal information, please take a look at the resources on our Privacy Center.