RemedyForce cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Remedyforce

Step 1: Set up Remedyforce as a SAML 2.0 service provider (SP)
  1. Sign in to your Remedyforce application.
  2. Under Domain Management > My Domain, choose a domain name, entering it in the subdomain box.
  3. Under Security Controls > Single Sign-on Settings, click Edit and check the SAML enabled box.
  4. Click New and fill in all the fields:
    1. Copy the Google Entity ID field value (your-domain-name.my.salesforce.com) into the Issuer field.
    2. Copy the Google Single Sign-On URL field value into the identity provider Login URL field.
    3. Enter your Remedyforce domain name (from step 2) into the Entity Id field.
    4. Select HTTP Redirect.
  5. Copy and save the value for Login URL. You will paste this into the Admin console ACS URL field in Step 2 below.
  6. Click Save.
  7. Proceed to the next section to set up Google as a SAML identity provider (IdP).
Step 2: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Remedyforce in the search field.
  5. In the search results, hover over the Remedyforce SAML app and click Select.
  6. On the Google Identity Provider details page, click Continue.
  7. On the Service provider details page:
    1. Replace the ACS URL with the Login URL you copied from Remedyforce in Step 1 above.
    2. Edit the Entity ID, replacing {your-domain} with your Remedyforce subdomain name.
  8. Click Continue.
  9. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:
    1. Click Add Mapping.
    2. Click the Select field menu and select a Google directory attribute.
    3. Enter the corresponding application attribute under App attributes.
  10. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.

    This feature is currently in beta and not yet available to all customers.

    1. Under Google groups, click in the Add group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown menu.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under [app name] attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

  11. On the Attribute mapping page, click Finish.
Step 3: Enable the Remedyforce app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Remedyforce.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Remedyforce user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

Remedyforce supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Remedyforce.
  4. At the top left, click Test SAML login

    Remedyforce should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https://your-domain-name.my.salesforce.com. You should be redirected to the Google sign in page.
  2. Enter your username and password.

After your credentials are authenticated, you are redirected back to Remedyforce.

 


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