RemedyForce cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for RemedyForce

Step 1: Set up RemedyForce as a SAML 2.0 service provider (SP)
  1. Sign in to your RemedyForce application.
  2. Under Domain Management > My Domain, choose a domain name, entering it in the subdomain box.
  3. Under Security Controls > Single Sign-on Settings, click Edit and check the SAML enabled box.
  4. Click New and fill in all the fields:
    1. Copy the Google Entity ID field value (your-domain-name.my.salesforce.com) into the Issuer field.
    2. Copy the Google Single Sign-On URL field value into the identity provider Login URL field.
    3. Enter your RemedyForce domain name (from step 2) into the Entity Id field.
    4. Select HTTP Redirect.
  5. Copy the value for Login URL You will paste this into the Admin console ACS URL field (step 3 under Enter the Salesforce specific service provider details).
  6. Click Save.
  7. Proceed to the next section to set up Google as a SAML identity provider (IdP).
Step 2: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click the plus (+) icon at bottom right.
  4. Locate and click RemedyForce in the application list. The values on the Google IDP Information page automatically populate.
  5. There are 2 ways to collect the service provider setup information:
    • Copy the Entity ID and the Single Sign-On URL field values and download the X.509 Certificate, paste them into the appropriate service provider set-up fields, and then click Next.
    • Download the IDP metadata, upload it into the appropriate service provider set-up fields, then come back to the Admin console and click Next.
  6. In the Basic application information window, the Application name and Description values automatically populate.
  7. Click Next.
Step 3: Enter service provider details in Google Admin console
  1. In the Service Provider Details section, enter the following URLs into the Entity IDACS URL, and Start URL fields:
            ACS URL: https://your-domain-name.my.salesforce.com?so={SF provided - domain specific id}
            Entity ID: https://your-domain-name.my.salesforce.com
  2. Leave Signed Response unchecked.
    When the Signed Response checkbox is unchecked, only the assertion is signed. When the Signed Response checkbox is checked, the entire response is signed.
  3. The default Name ID is the primary email.
  4. Leave the Name ID Format as Unspecified. 
  5. Click Finish.
Step 4: Enable the RemedyForce app
  1. Sign in to your Admin console.
  2. Go to Apps SAML apps.
  3. Select RemedyForce.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your RemedyForce user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working
  1. Open https://your-domain-name.my.salesforce.com. You should be redirected to the Google sign in page.
  2. Enter your username and password.

After your credentials are authenticated, you are redirected back to RemedyForce.

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