ThousandEyes cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for ThousandEyes

Here's how to set up single sign-on (SSO) via SAML for the ThousandEyes® application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click the plus (+) icon at bottom right.
  4. Locate and click ThousandEyes in the application list.
  5. On the Google IDP Information page, download the IDP metadata.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.

    On the Service Provider Details page, the ACS URL and Entity ID values are configured by default.

  8. Click Finish.
Step 2: Set up ThousandEyes as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to ThousandEyes with your organization's ThousandEyes administrator account.
  3. Click your user icon at top right, then click Account Settings.
  4. Click the Security & Authentication tab.
  5. In the Setup Single Sign-On section, check Enable Single Sign-On.
  6. For Configuration Type, click Metadata File.
  7. Next to Metadata File, click Import File.
  8. Select and upload the IDP metadata file you downloaded in Step 1 above.

    Uploading the metadata file automatically fills in the information needed in the Configuration section.

  9. Click Save.
Step 3: Enable the ThousandEyes app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select ThousandEyes.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your ThousandEyes user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working
  1. Close all browser windows.
  2. Open https://app.thousandeyes.com, click Single sign-on,  and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to ThousandEyes.

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Step 5: Set up user provisioning
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