UserTesting cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for UserTesting

Here's how to set up single sign-on (SSO) via SAML for the UserTesting application.

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter UserTesting in the search field.
5. In the search results, hover over the UserTesting SAML app and click Select.
6. On the Google Identity Provider details page:
   • Copy and save the SSO URL.
   • Copy and save the Entity ID.
   • Download the Certificate.
7. Click Continue.
8. On the Service provider details page, click Continue.
9. (Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:

   1. Click Add Mapping.
   2. Click Select fieldselect a Google directory attribute.
   3. For App attributes, enter the corresponding app attribute.
10. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the corresponding groups attribute name of the service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

11. On the Attribute mapping page, click Finish.

Step 2: Set up UserTesting as a SAML 2.0 service provider (SP)

Send an email to either [e-mail] or [e-mail] requesting that SSO be enabled for your account. Include the following identity provider (IdP) information copied in Step 1:

• SSO URL 
• Entity ID 
• Attach the certificate you downloaded in Step 1 as a text file attachment to the email.

Step 3: Enable the UserTesting app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select UserTesting.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your UserTesting user account email IDs match those in your Google domain.

Step 4: Verify that the SSO is working

UserTesting supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select UserTesting.
4. At the top left, click Test SAML login. 

   UserTesting should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

Note: UserTesting must notify you that SSO is enabled for your account before you can verify SSO.

1. Close all browser windows.
2. Open https://{your-domain}.usertesting.com and attempt to sign in. You should be automatically redirected to the Google sign in page.
3. Enter your sign in credentials.
4. After your sign in credentials are authenticated, you are automatically redirected back to UserTesting.

 

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