Dialpad cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Dialpad

Here's how to set up single sign-on (SSO) via SAML for the Dialpad application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Dialpad in the search field.
  5. In the search results, hover over the Dialpad SAML app and click Select.
  6. On the Google Identity Provider details page:
    • Copy and save the SSO URL and the Entity ID.
    • Download the X.509 Certificate.
  7. Click Continue.
  8. On the Service provider details page, edit the ACS URL and Entity ID, replacing {your-domain} with your Dialpad installation's subdomain.
  9. Click Continue.
  10. Under Attribute mapping, click the Select field menu and map the following Google directory attributes to their corresponding Dialpad attributes: 
     
    Google directory attribute Dialpad attribute
    Basic Information > First Name FirstName
    Basic Information > Last Name LastName
    Basic Information > Primary Email Email
  11. Click Finish.
Step 2: Set up Dialpad as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Go to https://dialpad.com/authentication/saml.
  3. Enter information in the following fields:
    • IdP SSO Url: the SSO URL you copied in Step 1 above.
    • IdP Entity ID (Issuer): the Entity ID you copied in Step 1.
    • Certificate: Upload the certificate downloaded in Step 1.

      Note: Remove “BEGIN” and “END CERTIFICATE” from the copied X.509 certificate text.

  4. Click Save.
Step 3: Enable the Dialpad app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Dialpad.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. For Dialpad, choose On for everyone. Ensure that your Dialpad user account email IDs match those in the domain for your Google service.
Step 4: Verify that the SSO is working

Dialpad supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Dialpad.
  4. At the top left, click Test SAML login

    Dialpad should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https://dialpad.com/saml/login/google/your-domain.com.
    You’ll be redirected to https://dialpad.com but you’ll still be logged out.

  2. Navigate to https://dialpad.com and you should be logged in.

  3. After your sign in credentials are authenticated you will be automatically redirected back to Dialpad.
Step 5: Set up auto-provisioning

As a super administrator, you can automatically provision users in the Dialpad application.



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