I can't sign my domain up for Cloud Identity

If you’re having trouble signing up for Cloud Identity with your domain, you might receive one of the following error messages. Based on the message, try one of the solutions.

Which error message did you receive?

"This domain is already in use."

If you receive this message when trying to sign up for Cloud Identity, it might be because:

  • You have a G Suite account with this domain and tried to sign up for Cloud Identity Premium from a marketing page or third party. Instead, you need to sign up for Cloud Identity Premium with this domain from the Billing section of your Google Admin console. Learn more.
  • You have an account for Cloud Identity Free edition through Google Cloud Platform with this domain, and tried to sign up for Cloud Identity Premium from a marketing page or third party. Instead, you need to sign up for Cloud Identity Premium with this domain from the Billing section of your Google Admin console. Learn more.
  • You recently removed this domain from another Google Account. It can take 24 hours (or 7 days if you purchased your account from a third party) before you can use the domain with a new account.
  • You or someone in your organization already created a Cloud Identity or G Suite account with your domain. Try resetting the administrator password. Then we’ll send an email to the secondary email you provided when you signed up, with details on how to access the account.
  • You’re using the domain with another Cloud Identity account you own. If so, remove the domain from the other account.
"This domain has been registered and is in the process of ownership verification."

If you receive this message when trying to sign up for Cloud Identity, it might be because:

  • You or someone in your organization already created a Cloud Identity or G Suite account with your domain and is in the process of domain verification (which can take up to 72 hours). Try resetting the administrator password. Then, we’ll send an email to the secondary email you provided when you signed up, with details on how to access the account.
  • You’re using the domain with another Cloud Identity account you own. If so, remove the domain from the other account.
"This domain name doesn’t exist yet."

You’re getting this error message because the domain hasn’t yet been registered with a domain host. 

If you already registered your domain name with a domain host, check that the spelling of the domain name you entered matches the registered name. Keep in mind that it can take up to 72 hours for Whois directories to be updated with your new domain ownership.

"Cloud Identity does not currently support this domain name."

The domain that you're trying to sign up with isn’t supported by Cloud Identity policies. Please sign up with another domain name.

Contact us

If you’re still having problems signing up with your domain, contact Cloud Identity support  and we'll get back to you within 48 hours.

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