Jive cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Jive

Here's how to set up single sign-on (SSO) via SAML for the Jive application.

Step 1: Set up Jive as a SAML 2.0 service provider (SP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Securityand thenSet up single sign-on (SSO) for SAML applications.

    You must be signed in as a super administrator for this task.

  3. Click the Download button to download the Google IdP metadata and the X.509 Certificate.
  4. In a new browser tab, start your Jive application.
  5. Choose a domain name, entering it in the subdomain box.
  6. In the ACS URL field, paste the value for the Jive Login URL field (https://your-domain-name.jiveon.com/saml/sso).
  7. In the URL in the Entity ID and the Start URL fields, confirm that your domain name (https://your-domain-name.jiveon.com) is included.
  8. Click Save to save the Federated Web single sign-on Configuration details and proceed to the next section to set up Google as a SAML identity provider (IdP).
Step 2: Set up Google as a SAML identity provider (IdP)
  1. In a new browser tab, sign in to your Admin console as a super administrator.
  2. Click Apps SAML apps.
  3. Click the plus (+) icon in the bottom corner.
  4. Select the Jive item from the list. The values on the Google IDP Information page automatically populate.
  5. There are two ways to collect the service provider Setup information:

    You can copy the Entity ID and the Single Sign-On URL field values and download the X.509 Certificate, paste them into the appropriate service provider Setup fields, and then click Next
    or
    You can download the IDP metadata, upload it into the appropriate service provider Setup fields, and then  come back to the admin console and click Next.
     
  6. In the Basic application information window, the Application name and Description values automatically populate.
  7. Click Next.
Step 3: Enter service provider details in Google Admin console
  1. In the Service Provider Details section, enter the following URLs into the Entity IDACS URL, and Start URL fields:
            ACS URL: https://your-domain-name.jiveon.com/saml/sso
            Entity ID: your-domain-name.jiveon.com
            Start URL: https://your-domain-name.jiveon.com
  2. Leave Signed Response unchecked.
    When the Signed Response checkbox is unchecked, only the assertion is signed. When the Signed Response checkbox is checked, the entire response is signed.
  3. The default Name ID is the primary email. Multi-value input is not supported. You can change the Name ID mapping as per your requirement. Custom attributes of the user schema can also be used after creating them via Google Admin SDK APIs. The custom attributes for the user schema need to be created prior to setting up the Jive SAML application. 
  4. Click Next.
  5. (Optional) Click Add new mapping and enter a new name for the attribute you want to map.
  6. In the drop-down list, first select the Category and then choose a User attribute to map the attribute from the Google profile.
  7. Click Finish.
Step 4: Enable the Jive app
  1. Sign in to your Admin console.
  2. Go to Apps SAML apps.
  3. Select Jive.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Jive user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working

Jive supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select Jive.
  4. At the top left, click Test SAML login

    Jive should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https://your-domain-name.jiveon.com.
    You should be automatically redirected to the Google sign in page.
  2. Enter your sign in credentials.
  3. After your sign in credentials are authenticated, you are automatically redirected back to Jive.

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