This feature is available with Cloud Identity Free and Cloud Identity Premium editions. Compare editions
As a Google Workspace or Cloud Identity administrator, you can manage users' Android devices that your organization manages. If you use advanced device management, users need to install the Android Device Policy app so you can enforce security policies on the device.
Help for users
Users can troubleshoot some issues with their managed Android devices:
- About Android Device Policy
- Manage a work profile
- I can't change certain device settings
- Remotely manage a device
- Resolve a conflicting account
Fix common Android device management issues
Issue | Fix |
---|---|
Device is blocked | Unblock the device |
Device is pending approval | Approve the device |
Device doesn't sync |
First, make sure that Android Sync is turned on for the device:
Next, make sure that third-party Android mobile management is turned off:
|
Wipe the account or device remotely | Remove corporate data from a mobile device |