Account Migration FAQ

This article provides answers to frequently asked questions about why you need to migrate your Google Cloud Platform (GCP) billing account, how to complete the account migration process, and how to troubleshoot any problems that arise during migration.

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General FAQ

How do I migrate my account?

Go to the Billing account migration page to migrate your accounts.

What happens after I migrate my billing account?

After you migrate your account, your old account will be shut down. All your projects and data* will be moved to your new account. Your resources will continue running as expected, however services set up for a specific billing account will downgrade, for example a Cloud Armor Enterprise subscription.

*Billing export settings and data will not be migrated to the new account. You need to set them up in the new account.

How do I pay off my last bill?

When your billing account is migrated, the original account will be closed. We will send you an email detailing the outstanding balance on the account at the time of closure, and it will be charged to the card on file.

When does billing start on the new account?

Charges start accruing on the new account the same day the new account is opened. Charges for that day could be split between the old and new accounts depending on the time of usage. When the charge is due depends on your billing cycle.

I migrated my account, but I have some problems! What do I do?

Please see the Migration Troubleshooting FAQ. If you cannot find your answer there, you can contact Support.

What will happen to the remaining credits on my old account?

Your remaining credits (for example, free-trial credit) will be transferred to your new account.

Can I still access my previous account?

Yes. You can still view the account to see your past transactions and other historical information, but it can no longer be used to pay for services.

To find your old account:

1. Go to the Billing account migration page.
2. To view the old billing account, choose the old billing account name from the migratable account list.

How does this affect my next few bill payments?

If there are any pending or unbilled charges on the account we just closed, then you will receive your final bill for that account. Your new account will be billed separately. All bills will be scheduled in accordance with the typical billing cycle.

Where can I find account migration information specific to my country?

If country or region specific information is available, it's listed alphabetically on the upper right side of this page.

Migration Troubleshooting FAQ

What should I do if some of my projects are not migrated after the migration is done?

If the migration tool didn't move all of the projects in your account, you can manually link them to the new billing account. To move an existing project to a new billing account, you must be an owner on the project and a billing Admin or Project Manager on the destination billing account.

To change the billing account:

1. Go to the Cloud Platform Console.
2. Open the console left side menu and select Billing.
3. If you have more than one billing account, you'll be prompted to select the linked billing account to manage the current project's billing.
4. Under Projects linked to this billing account, locate the name of the project that you want to change billing for, and then click the menu next to it.
5. Select Change billing account, then choose the desired destination billing account.
6. Click Set account.

Charges already incurred that have not yet been reported in the transaction history will be billed to the former billing account. This can include charges from up to 2 days prior to when the project was moved.

Not all of my IAM roles are present in my new billing account. What can I do?

You can manually add them to the new account. To move the IAM roles, you need to recreate the existing roles in the new destination billing account.

To find the existing IAM roles:

1. Go to the Cloud Platform Console.
2. Open the console left side menu and select Billing.
3. Expand the billing account list near the top of the page and select Manage billing accounts.
4. On the Manage Billing Accounts page, expand the Show active accounts only list.
5. Select Show all accounts, then choose the old billing account to view its details.
6. When viewing the old billing account, the Info Panel on the right side of the page shows the current list of IAM roles. Recreate the same list of roles in the new billing account using Add members.

Will my billing export settings be migrated to the new account?

No. If you'd like to set up billing export on the new account, you should first create a new BigQuery dataset or Google Cloud Storage bucket to export the data to, then visit the Billing export tab for the new billing account and set up billing export there.

Some of my budgets and alerts are missing. How can I add them?

To move the budgets and alerts, you need to recreate the existing budgets and alerts in the new destination billing account.

To find the existing budgets and alerts:

1. Go to the Cloud Platform Console.
2. Open the console left side menu and select Billing .
3. In the left side menu, select Budgets & alerts.

The new billing account is not in my current organization. How do I fix this?

To migrate the new billing accounts into your existing Organization:

1. Go to the Cloud Platform Console.
2. Open the console left side menu and select Billing.
3. At the top of the page, click Organization, and then select No organization.
4. Click the name of the new billing account.
5. To move the billing account into the organization, click Change Organization.

 

Don't see the answer to your question? Contact Support.