Phone support numbers

This article describes how to get phone support. See below for Support hours and available languages.

How to get support

  1. To get started, navigate to your support page in the console. Select a project in the console, click the settings icon , and select Support.

  2. Check the support page to verify that you have Gold or Platinum support. This is required for phone support. If you don't have Gold or Platinum support, you can either click change to upgrade your support package or instead see our support guide to try other resources.

  3. Get your support PIN code from the support page. Under Phone support, click Contact details and write down your PIN code. You can find this code in the support settings of any project that has Gold or Platinum support.

  4. Get your project/app ID or project number ready, plus your contact details, including your phone number.

  5. You're ready to call support. If you're in the United States, call this toll free number: 1-855-817-0841. Otherwise, find your local country number in the list below.
Local country numbers
Country Phone number
Australia 1-800-081-314
Austria 0800-041060
Brazil 0-800-724-8158
Canada 1-855-817-0841
China 86-4008106261
Finland 0800-520-007
France 0805-980345
Germany 0800-627-1050
Hong Kong 852-30711243
Israel 1-809-483691
Italy 800-598-917
Japan 0120-063-212
Netherlands 0-800-020-5866
Singapore 800-120-6545
South Korea 007-9833-14179
Spain 800-000172
Sweden 020-120-3255
Switzerland 0800-199-080
Taiwan 800-88-8152
United Kingdom 0-800-026-0639
United States 1-855-817-0841
  • Cost: Toll free only when placed within the specified countries.

  • Hours for Gold support or higher: English and Japanese language support is available 24/7. Korean language support is available during business hours in South Korea, and Mandarin language support is available during business hours in China and Hong Kong. Business hours are 9am-5pm (M-F) locally; closed on Saturday, Sunday, and holidays. For more information, refer to the Support Guidelines and GCP Support Regional Holidays.

  • Language: English, Japanese, Korean, and Mandarin.

Calling from somewhere else? If you're outside the U.S. and your country is not listed here, try 1-929-270-4297. Calls to this number from outside the U.S. are priced at international rates (from inside the U.S., they are the cost of a local call). Please check with your phone provider for full rates before calling.

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