Thank you for your interest in Google Cloud certification exams. 

To speed up your resolution, we’ve streamlined our support process. Some inquiries are now managed directly by our official testing partner, Pearson, who specializes in specific requests.

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 Contact Pearson for assistance with:

EXAM REGISTRATION   EXAM RESCHEDULING   TECHNICAL ISSUE

EXAM CANCELLATION   AUTHORIZED ID   EXAM SUSPENSION

 Visit the Cloud Certification Help Center for:

MERGING ACCOUNTS   CM LOGIN ISSUES

 Visit the Cloud Certification Help Center for:

UPDATING ACCOUNT DETAILS

 For EDU Certifications:

EDU CERTIFICATES   GOOGLE FOR EDUCATION HELP

 Search our Online Resources for instant answers to common questions:

EXAM POLICIES   EXAM PREPARATIONS

  For Google Skills assistance visit:

GOOGLE SKILLS   GOOGLE SKILLS PARTNER

Thanks for reaching out to Certification Support. It seems you are all covered.
We wish you the very best of luck with your exam!
Feel free to visit the Help Center if you need further assistance.

ACCOMMODATION

Testing accommodations are individualized adjustments for people with disabilities, such as quiet rooms or screen readers, aimed at ensuring fair access to exams. Requests are considered on a case-by-case basis and may require supporting documentation.

To request an accommodation:

  • Login to your CM Connect account.
  • Select Schedule/Launch an Exam from the dashboard or Exam Scheduling in the left hand menu. 
  • Select My Accommodations and click Request Accommodation to access a drop down menu of available accommodations. 
  • Complete the required fields and attach supporting documentation if necessary. 

You must wait for approval before scheduling your exam. If your accommodation request is pending, you will not be able to proceed with scheduling an exam until it is approved. Please allow 5 - 7 business days for review of your request and to be contacted with further instructions for scheduling.

FAQs

Acceptable Forms of Identification

  • Primary ID Requirements: You must provide a government-issued ID containing your name, photograph, and signature.
    • Examples: Driver's license, Passport, Military ID, or Alien registration card.
  • Secondary ID Requirements: Must include your name and signature.
    • Examples: Credit/debit card, Social Security card, or School ID.
  • Name Matching: Your legal name in your CM Connect account must perfectly match your photo ID, or you will forfeit your exam and be denied entry.

Read the full article: Acceptable forms of identification

Certification Renewal

  • Validity Periods: Professional exams are valid for 2 years; Associate and Foundational exams are valid for 3 years.
  • Renewal Windows:
    • Professional: Begins 60 days before expiration.
    • Associate / Foundational: Begins 180 days before expiration.
  • Discounts: You receive a 50% discount code for renewals upon your initial certification.
  • Expired Certifications: You have a 30-day grace period post-expiration to renew; after 30 days, you must pay full price and pass the standard exam to recertify.

Read the full article: Certification Renewal

Registration and Scheduling

  • Delivery Methods: Exams are delivered via Pearson and can be taken onsite at a test center or online from home.
  • How to Register:
    • Navigate to the exam on the Google Cloud website and click Register.
    • Create or log into your CM Connect account.
    • Select "Schedule/Launch an Exam", choose your delivery method and language, agree to policies, and confirm payment.
  • Account Requirements: Your legal name in CM Connect must use Romanized characters and match your government ID.

Read the full article: Registration and Scheduling

Rescheduling or Canceling a Scheduled Exam

  • How to Change Your Exam: Log into your CM Connect account, go to "Upcoming Appointments" and select Reschedule or Cancel.
  • Late Fees: A late fee is applied if you modify or cancel your registration less than 24 hours before the scheduled start time.

Read the full article: Rescheduling or canceling a scheduled exam

Retake Policy

  • Foundational Exams: Maximum of 10 attempts per year, with a mandatory 14-day wait between failed attempts.
  • Associate & Professional Exams: Maximum of 4 attempts per 2-year period. 
    • Wait times after failures: 14 days (1st fail), 60 days (2nd fail), and 365 days (3rd fail).
  • Payment: Exam fees are required for every retake registration.

Read the full article: Retake Policy

Testing Requirements for Proctored Exams

  • Onsite / Test Center:
    • Arrive at least 15 minutes early.
    • Bring two forms of ID.
    • Store all personal items; no food or drink allowed in the testing area.
  • Online / Remote:
    • Run the system test and download the OnVUE application at least 24 hours prior to your exam.
    • Test in quiet, well-lit room with a completely clear workspace (no paper, extra devices, etc.).
    • Only one monitor is allowed; headphones, food, and drinks are prohibited.
    • You must remain in the camera's view for the entire exam.

Read the full article: Testing requirements for proctored exams

Protect your privacy: Please remove any personal, financial, or confidential data (such as passwords or government IDs) before sharing them with support. Google uses this information to fix your technical issues and improve our services in accordance with our Privacy Notice. 
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Thanks for reaching out to Certification Support. It seems you are all covered.
We wish you the very best of luck with your exam!
Feel free to visit the Help Center if you need further assistance.
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