Setup

Troubleshooting
During enrollment, I can't get past the language screen
On that screen, check to see if a blue “halo” glow appears around the Language field. If not, connect a USB keyboard to your Chromebox for meetings device and press Ctrl + Alt + H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.
My domain uses SSO. Does Google meeting room hardware support this?
Google meeting room hardware supports SSO login during enrollment when SSO for Chrome devices is enabled. For instructions and more details, see Configure SAML Single Sign-On for Chrome devices
What G Suite editions are supported?
G Suite Edition Support Summary Notes
Business All features and options See Use Google meeting room hardware.
Education All features and options See Use Google meeting room hardware.
Government
  • Unscheduled room-to-room calls.
  • Invite Gmail or other Google accounts users from the device to join a meeting.
  • Screenshare using g.co/present.

For effective unscheduled (ad hoc) meetings, purchase and install at least 2 devices.


The Calendar settings do not include the “Add video call” link. The device displays a schedule for the day (if a room is invited using the Calendar) but you cannot join a meeting by selecting the name using the remote.

Standard Edition Not supported Upgrade to G Suite to use Google meeting room hardware, or provide a new domain to use devices without G Suite.
 
Partner Edition Not supported Upgrade to G Suite to use Google meeting room hardware, or provide a new domain to use devices without G Suite.
No G Suite
  • Supports unscheduled room-to-room calls.
  • Invite Gmail or other Google accounts from the device to join a meeting.
  • 12 month trial of G Suite  with 10 accounts per domain available, so that screenshare with g.co/present is possible
See the special considerations for more information.
How do I re-pair the remote control with my Chromebox for meetings?
  1. Plug the dongle into any USB port on the Chromebox.
  2. Hold the remote control close to the dongle (ideally within 6 to 8 inches).
  3. Press and hold the Menu and Mute buttons simultaneously on the remote control for 4 to 5 seconds.
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