Troubleshoot a Chromecast Audio issue

Please let us know how we can help you:Setup: I'm having trouble setting up Chromecast AudioCast: I'm having an issue casting apps to my speakersCast: I am having an issue casting audio from ChromeGuest Mode: I am having trouble setting up or using guest modeReturns: I received a defective deviceError Message: I see an error message when using my ChromecastGeneral: I have another issue not listed aboveAudio: I'm having an issue with my sound quality or volumeMulti-room Group Playback: I'm having trouble creating, editing or correcting groups and playback

You'll need a phone, tablet or laptop computer to set up Chromecast Audio. You can set up Chromecast Audio by first navigating to Chromecast Audio setup. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selecting.I don't see my Wi-Fi network listed during setup.I don't see my Chromecast Audio listed in the Google Home setup appI'm having trouble physically connecting my Chromecast AudioI am hearing a popping sound coming from my speakers after connecting Chromecast Audio.

Please note: You may need to change your router settings before Chromecast can communicate with your network. Please refer to the Chromecast router compatibility page for more information.

I'm not sure why I can't connect to my Wi-Fi networkMy router has MAC Address filtering enabled.I have VPN enabled on the network that I want to use.

What stage of setup are you stuck on?My Chromecast Audio has NOT successfully completed setup using the Chromecast setup app.My device HAS been through setup

Tell us more about where you're having trouble.My Chromecast is fully connected but I'm not hearing anything.

I need help with:Casting from a Google Cast-enabled app to my speakersCasting my Android Audio from the Google Cast appMy volume is too low when casting my Android AudioCasting YouTube to my speakers

Please note: The Google Cast extension is available on all platforms, including Chrome OS, Windows, Mac OS X and Linux. There are no specific hardware requirements in order to install or use the Google Cast extension, however some device configurations will be better suited for casting a tab than others.The Google Cast extension disappeared from my Chrome browserI don't have Chrome on my computer.

Please note: Guest mode can be set up (or turned on) on any device that supports the Google Cast app. Guest mode can be used for casting as a guest on Android 4.3+ or iOS8.I am unable to see the guest mode PIN on the device cardI hear audible clicks when devices connect to my Chromecast in guest mode

Tell us how we can helpI would like to replace my defective deviceI would like to return my Chromecast Audio

Which error message do you see displayed?Your casting performance may be limitedYou may be experiencing networking issuesNative plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabled

I have a question that doesn't fall into the above categories:I have a question that doesn't fall into the above categories:How will my Chromecast device get updates?What steps should I take to protect my personal information before disposing, returning or gifting my Chromecast?I'd like to submit feedback about Chromecast

Tell us how we can helpI would like to replace my defective deviceI would like to return my Chromecast Audio

Tell us how we can helpMy group card isn’t showing all the speakers that I’ve added to a group. What’s wrong?I deleted a group and it keeps coming back to my Devices list. How do I remove it completelyDo I need all of the speakers to be on the same network in order to group them?

Troubleshoot a Chromecast Audio issue

Was this helpful?

Need more help?

Try these next steps: