Troubleshoot an Issue

Please let us know how we can help you:

  • Setup: I'm having trouble setting up Chromecast
  • Cast: I'm having an issue casting apps to my TV
  • Cast: I am having an issue casting from Chrome
  • Returns: I received a defective device
  • Error Message: I see an error message when using my Chromecast
  • Other: I have another issue not listed above

You'll need a phone, tablet, or laptop computer to set up Chromecast.
To get the Chromecast setup app go to google.com/chromecast/setup.

Tell us a little more about where you're having trouble:

  • I can't connect to the Wi-Fi network that I'm selecting
  • I don't see my Wi-Fi network listed during setup
  • I don't see my Chromecast listed in the Chromecast setup app
  • I'm having trouble physically connecting my Chromecast
  • I don't see the Chromecast home screen on my TV
  • I'm having trouble with web setup (laptop setup on an unsupported platform)
  • I'm seeing a yellow exclamation mark error screen on my Chromecast

Please note: You may need to change your router settings before Chromecast can communicate with your network. Please refer to the Chromecast router compatibility page for more information.


Which of the options below best describes your issue?

  • I'm not sure why I can't connect to my WiFi network
  • I'm seeing the following error, "We cannot connect with your Chromecast from this computer"
  • My router has MAC Address filtering enabled
  • I have VPN enabled on the network that I want to use
  • I'm seeing the following error, "We weren't able to discover your Chromecast on the network"
  • I'm seeing the following error, "We weren't able to discover your Chromecast on the network."

What stage of setup are you stuck on?

  • My Chromecast has NOT successfully completed setup using the Chromecast setup app
  • My device HAS been through setup and my network name is being displayed on my home screen

Tell us more about where you're having trouble

  • My Chromecast won't fit in my TV's HDMI input
  • My Chromecast is all connected but I'm not seeing anything displayed on my TV.
  • I'm having trouble setting up my Chromecast using an HDMI converter or HDMI input on a device other than my display (e.g. Audio/Video receiver)

If you access the Chromecast set up site in Chrome from an unsupported platform, you'll be able to follow the steps in your browser to set up your Chromecast device.

If you're still having trouble, see if the options below apply to your network environment.

  • My router has MAC Address filtering enabled
  • I have VPN enabled on the network that I want to use
  • I want to set up Chromecast with a hidden network

I need help with:

  • General Casting Troubleshooting
  • Troubleshooting a Cast Supported App
  • Preventing Others from Casting to my TV from their Device
  • YouTube App on my Android or iOS device

Tell us a little more about what's going on with your YouTube app

  • I'm having trouble with the queue feature of the YouTube App
  • I want to cast a live performance to my TV but it's not working.
  • The video quality keeps changing throughtout the video
  • The volume level across different videos is inconsistent

Please note: The Google Cast extension is available on all platforms, including Chrome OS, Windows, Mac OS X, and Linux. There are no specific hardware requirements in order to install or use the Google Cast extension, however some device configurations will be better suited for casting a tab than others.

  • The Google Cast extension disappeared from my Chrome Browser
  • I'm seeing the error 'No Cast Devices Found'
  • I'm seeing a pink or purple screen while casting from Chrome
  • I don't see the Google Cast extension on my browser window.
  • I don't have Chrome on my computer.
  • I see poor video quality when casting a tab
  • Content is being cut off when casting a tab
  • Audio and Video are out of sync
  • Video plays on my computer, but is frozen on my TV
  • I am able to cast a tab, but audio and/or video are missing
  • I am able to cast a tab, but it stops casting all of a sudden
  • YouTube.com on my laptop or desktop computer
  • Netflix.com on my laptop or desktop computer

Tell us a little more about your issue Casting from youtube.com

Note: Casting from the youtube.com player on your laptop (optimized playback) is not the same as Casting a tab from your Chrome browser. Learn more about casting a tab.

  • I don't see the Cast button in the youtube.com player
  • When I Cast from youtube.com, I get a message that says, "Cast-enabled page; use controls in the page for an optimal experience. Learn more."
  • I want to cast a live performance to my TV but it's not working.
  • The video quality keeps changing throughtout the video
  • The volume level across different videos is inconsistent

Tell us how we can help

  • I would like to replace my defective device
  • I would like to return my Chromecast (remorse returns accepted up to 15 days after initial sale)

Which error message do you see displayed?

  • Couldn't play the track you requested
  • No Cast Devices Found
  • Cast-enabled page; use controls in the page for an optimal experience
  • Your casting performance may be limited
  • You may be experiencing networking issues
  • Native plug-ins are not supported
  • AP Isolation is enabled
  • Router has UPnP disabled
  • .NET 3.5 requirement Windows setup

I have a question that doesn't fall into the above categories:

  • How can I rename my Chromecast device?
  • How will my Chromecast device get updates?
  • What steps should I take to protect my personal information before disposing, returning, or gifting my Chromecast?
  • I'd like to submit feedback about Chromecast