Troubleshoot an Issue
Please let us know how we can help you:
You'll need a phone, tablet, or laptop computer to set up Chromecast.
To get the Chromecast setup app go to google.com/chromecast/setup.
Tell us a little more about where you're having trouble:
Please note: You may need to change your router settings before Chromecast can communicate with your network. Please refer to the Chromecast router compatibility page for more information.
Which of the options below best describes your issue?
What stage of setup are you stuck on?
Tell us more about where you're having trouble
If you access the Chromecast set up site in Chrome from an unsupported platform, you'll be able to follow the steps in your browser to set up your Chromecast device.
If you're still having trouble, see if the options below apply to your network environment.
I need help with:
Tell us a little more about what's going on with your YouTube app
Please note: The Google Cast extension is available on all platforms, including Chrome OS, Windows, Mac OS X, and Linux. There are no specific hardware requirements in order to install or use the Google Cast extension, however some device configurations will be better suited for casting a tab than others.
Tell us a little more about your issue Casting from youtube.com
Note: Casting from the youtube.com player on your laptop (optimized playback) is not the same as Casting a tab from your Chrome browser. Learn more about casting a tab. For help with Casting a tab, see this section of the troubleshooter.
Tell us how we can help
Which error message do you see displayed?
I have a question that doesn't fall into the above categories: