Troubleshoot an Issue

Please let us know how we can help you:
Setup: I'm having trouble setting up Chromecast.Cast: I'm having an issue casting apps to my TVReturns: I received a defective deviceError message: An error message appears when using my ChromecastGeneral: I have another issue not listed above

You'll need a phone or tablet to set up Chromecast. To set up your Chromecast, navigate through set up Chromecast. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selecting.I don't see my Wi-Fi network listed during setup.I can't find my Chromecast listed in the Google Home appI'm having trouble physically connecting my Chromecast.I don't see the Chromecast home screen on my TV.I'm seeing a yellow exclamation mark error screen on my Chromecast.

Note: You may need to change your router settings before Chromecast can communicate with your network.

Which of the options below best describes your issue?

I'm not sure why I can't connect to my Wi-Fi network.My router has MAC Address filtering enabled.I have VPN enabled on the network that I want to use.I'm seeing the following error, "We weren't able to discover your Chromecast on the network".

What stage of setup are you stuck on?My Chromecast has NOT successfully completed setup using the Chromecast setup app.My device HAS been through setup and my network name is being displayed on my home screen.

Tell us more about where you're having trouble.My Chromecast is all connected but I'm not seeing anything displayed on my TV.

I need help with:Casting from a Google Cast-enabled appYouTube App on my Android or iOS deviceCasting my Android screen from the Google Home appMy volume is too low when casting my Android screen

Tell us a little more about what's going on with your YouTube appThe video quality keeps changing throughout the video

Tell us how we can help:I would like to replace my defective deviceI would like to return my Chromecast

Which error message is displayed?Couldn't play the track that you requestedNo Cast Devices FoundCast-enabled page; use controls in the page for an optimal experienceYour casting performance may be limitedYou may be experiencing networking issuesNative plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabled

I have a question that doesn't fall into the above categories:How can I rename my Chromecast device?How will my Chromecast device get updates?What steps should I take to protect my personal information before disposing, returning or gifting my Chromecast?I'd like to submit feedback about Chromecast

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